Luxury Cruise & Guest Relations Concierge - Miami | $22-$24/hour
Job Description
Job DescriptionSalary: $22-$24
Luxury Cruise & Guest Relations Concierge
Location: Miami, FL 33126 (U.S.-based)
Pay: $22.00-$24.00 per hour + eligible quarterly bonuses and incentives
Schedule: Full-Time | Flexible schedule including evenings, weekends and holidays
Languages Required: English (additional languages are a plus)
Work Authorization: U.S. Work Authorization required
About John Paul & Orient Express
At John Paul Group, part of the global ACCOR family, we believe in the power of human connection. With roots in Paris and a presence in over 40 countries, we specialize in transforming everyday moments into unforgettable experiences. Our team is made up of passionate individuals who care deeply about delivering thoughtful, personalized service.
Were proud to partner withOrient Express, a legendary brand that has defined luxury travel since 1883. From the reimagined original carriages of The Orient Express to the breathtaking Silenseas sailing yacht and upcoming hotels in Rome and Venice, Orient Express invites travelers to embrace the journey as the destination.
About the Role
Were looking for hospitality professionals who are passionate about luxury travel and delivering seamless, high-touch service. As a Luxury Cruise & Guest Relations Concierge, youll be the trusted guide for guests embarking on extraordinary journeys aboard Orient Express Silenseas and beyond.
This is a full-time, on-site role based in the U.S., supporting guests before, during, and after their travel experiences. Youll collaborate with global teams to curate personalized itineraries and ensure every detail reflects the elegance and sophistication of the Orient Express brand.
Training & Schedule
- Training: Paid onboarding with access to global resources and mentorship
- Schedule: Full-time with flexibility to support guests across time zones
- Location: Miami, FL 33126 - 10 miles from Port of Miami
What We Offer
- $22.00-$24.00 per hour + quarterly bonuses and performance incentives
- Health and wellness benefits (Medical, Dental, Vision, and more)
- 24/7 Employee Assistance Program for confidential support
- Travel perks including IATA card and exclusive discounts with ACCOR Hotels and partners
- Opportunities for career growth within John Paul and the global ACCOR network
- A supportive, people-first work culture with global engagement events
What Youll Do
- Serve as the first point of contact for guests, providing a seamless and welcoming booking experience
- Curate personalized travel itineraries based on guest preferences
- Anticipate and address guest needs before, during, and after their journey
- Collaborate with onboard and shore-based teams to deliver bespoke services
- Provide expert guidance on travel options and exclusive experiences
- Coordinate pre-arrival and post-journey activities to foster long-term guest relationships
- Uphold the highest standards of service, reflecting the elegance of the Orient Express brand
What You Bring
- 2+ years of experience in cruise, luxury travel, or high-end hospitality
- Proven ability to serve high-profile clients with discretion and attention to detail
- Strong interpersonal skills and emotional intelligence
- Experience in concierge services or crafting personalized travel solutions
- Fluent in English (additional languages are a plus)
- Passion for luxury travel and a keen sense of elegance
- Team-oriented mindset with strong problem-solving and organizational skills
- Familiarity with cruise operations or port culture is a plus
- Proficiency in CRM systems, Excel, Outlook, and other tech tools
- Extensive knowledge of private transportation, dining, entertainment, and local attractions
Join Us
If youre a hospitality professional who thrives on creating unforgettable guest experiences and takes pride in delivering thoughtful, human service, wed love to read your application.
Apply today and start your journey withJohn Paul Group and Orient Express Silenseas.
EEO We are an Equal Opportunity Employer
John Paul values diversity and respect in the workplace. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. Persons with disabilities who may need accommodations during the recruiting process are encouraged to discuss this with the Hiring Manager.
Let me know if you'd like a version tailored for a specific platform like LinkedIn or Indeed, or if you want help crafting a cover letter to match this role.