Scheduler - Bilingual (English & Spanish)

Job Description

Job Description

Senior Helpers is a trusted home care agency dedicated to make a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Pompano Beach is the company for you.

Our Scheduler will be a vital team member in the daily operations of our company. Our Scheduler will ensure that our clients receive the care they need from our caregiving team.

Why Join Senior Helpers?

• Meaningful work that directly impacts seniors and their families.
• Supportive team environment with opportunities for growth.
• Recognized as a Great Place to Work for 7 consecutive years, reflecting our commitment to creating a positive and supportive workplace for both our caregivers and office staff.
• A chance to be part of a nationally recognized leader in home care.

Enjoy Our Job Benefits:

• Paid Time Off
• Paid Federal Holidays
• Varied Discount Programs

General Duties and Responsibilities but not limited to:

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules. Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family and supervisor.
• Track and record in company software for all scheduling changes.
• Accept on-call duty averaging as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver and client files up to date.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

Qualifications:

• Associate’s degree
• Minimum of 1 year of scheduling, staffing, or administrative experience (healthcare or home care).
• Bilingual (English / Spanish)
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with scheduling software, Microsoft Office, and multi-line phone systems.
• Detail-oriented, dependable, and able to work independently.
• Previous experience in customer service preferred.
• Excellent problem-solving and creative-solution abilities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news