Job Description
Job Description
Patient Care Coordinator * Kissimmee, FL * Contract to HIRE
Job Title: Associate Patient Care Coordinator
Location: Optum – Kissimmee, FL
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Contract Type: Contract-to-Hire
Education Requirement: High School Diploma/GED
Experience Required: Minimum 2+ years (customer service and medical office)
Job Overview
The Associate Patient Care Coordinator plays a key role in ensuring a positive first impression for patients and supporting daily front office operations. This position works onsite at the Optum Kissimmee clinic, which includes 27 team members and 6 providers, with a reception team of 4. The coordinator will handle patient interactions, administrative duties, and support clinic workflows to maintain an efficient and welcoming environment.
Key Responsibilities
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Welcome and greet patients, providing exceptional customer service.
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Manage incoming and outgoing phone calls, emails, and mail.
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Schedule appointments and assist patients with forms and documentation.
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Support billing inquiries, payment processing, and general office tasks.
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Maintain lobby cleanliness and follow all safety protocols.
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Provide timely and effective solutions to patient needs.
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Assist providers and clinic staff with daily administrative support.
Preferred Skills & Qualifications
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2+ years of experience in customer service and medical office settings.
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Strong communication and organizational skills.
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Ability to multitask in a fast-paced environment.
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Bilingual skills are a plus.
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No certifications or professional licenses required.
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In-person interviews preferred.