Roadside Tech URGENTLY HIRING!!!
Guardian Roadside and Recovery
Miami, FL, USA
6/14/2022
Automotive
Full Time
Job Description
Job Description
A roadside technician, also known as an emergency roadside assistance technician, provides on-site help to motorists experiencing vehicle breakdowns or emergencies. This role involves diagnosing mechanical issues, performing minor repairs (like jump starts, lockouts, or flat tire changes), delivering fuel, and arranging for tows when necessary. Excellent customer service and the ability to remain calm under pressure are crucial for success in this position.
Here's a more detailed breakdown:
Key Responsibilities:
- Responding to service calls: Quickly and efficiently assess and resolve roadside issues like dead batteries, lockouts, flat tires, and fuel delivery.
- Performing minor repairs: Change tires, jump-start vehicles, provide lockout assistance, and deliver fuel when needed.
- Diagnosing mechanical issues: Identify the cause of vehicle breakdowns and determine if on-site repairs or a tow to a repair facility are required.
- Towing: Arrange for and/or perform tows when vehicles cannot be safely driven.
- Customer service: Communicate clearly with customers, explain the situation, and provide updates on service progress, ensuring their satisfaction.
- Maintaining equipment and vehicle: Ensure the service vehicle and tools are clean, organized, and in good working order.
- Adhering to safety protocols: Follow all safety procedures and traffic regulations while on the road.