Senior Salesforce Team Lead

Job Description

Job Description

Senior Salesforce Team Lead – Job Description

Position Overview
The Senior Salesforce Team Lead is responsible for overseeing the design, development, and optimization of the organization’s Salesforce ecosystem. This role blends hands-on technical expertise with leadership responsibilities—guiding a team of Salesforce administrators, developers, and analysts to deliver scalable, high-quality CRM solutions that support business strategy and operational excellence.

Key Responsibilities

Leadership & Management

• Lead, mentor, and support a cross-functional Salesforce team (admins, developers, analysts).
• Work with Project Manager to oversee workload planning, sprint management, and task prioritization.
• Work with Technical Lead to establish best practices and enforce coding, configuration, and documentation standards.
• Drive continuous improvement through training, performance reviews, and career development planning.

Technical Ownership

• Liaise with Technical team for Salesforce implementations and enhancements.
• Translate business needs into scalable solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications.
• Oversee system configuration, custom development, integrations, and data model design.
• Ensure platform stability, scalability, and security while staying aligned with Salesforce releases and new capabilities.

Project & Stakeholder Management

• Work with Project Manager to partner with business stakeholders to gather requirements, define scope, and deliver solutions.
• Work with Project Manager to manage and prioritize a backlog of enhancements, defects, and requests.
• Lead technical design sessions and provide expert guidance on solutioning and architecture.
• Oversee communication of project status, risks, and technical decisions to leadership and cross-functional teams.

Governance & Quality

• Learn and enforce change management processes.
• Maintain compliance with security policies, data governance standards, and regulatory requirements.
• Participate in code reviews, QA oversight, and release management.

Required Qualifications

• 6–10+ years of hands-on Salesforce experience (Admin + Development + Architecture).
• 2–4 years leading Salesforce teams or managing technical resources.
• Strong expertise with Apex, Lightning Web Components, Flow, SOQL, and API integrations.
• Demonstrated experience with complex Salesforce environments, multi-cloud implementations, and integrations.
• Excellent communication skills and ability to translate technical concepts for non-technical stakeholders.
• Certifications strongly preferred (e.g., Salesforce Certified Administrator, Advanced Admin, Platform Developer I/II, Platform App Builder, Sales/Service Cloud Consultant, Application Architect).

Preferred Qualifications

• Experience with Git and GitHub.
• Background in Agile or Scrum methodologies.
• Experience integrating Salesforce with ERP, marketing automation tools, or custom external systems.
• Prior ownership of governance frameworks or Salesforce Center of Excellence processes.

What Success Looks Like

• A high-performing, collaborative Salesforce team operating with clarity and consistency.
• Scalable technical solutions that reduce tech debt and support long-term growth.
• Strong partnerships with business leaders and clear alignment with organizational strategy.
• Reliable release cycles, high platform uptime, and strong user satisfaction.

Benefits

M&D Capital offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.

Salary

This position offers a salary range of $100,000 to $120,000 annually, commensurate with experience.