Patient Financial Service Cashier

Job Description

Job Description

Position Title:

Patient Financial Service Cashier

Location:

Doris Ison & MLK

working hours

(40+ hours non-exempt)

Position Purpose: The purpose of the Patient Financial Service Cashier involves several key responsibilities: delivering and collecting cash bags from various departments, accepting staff deposits, preparing accounting reports, managing cash flow, overseeing the petty cash fund at the site, and addressing patient billing inquiries through the EHR system. Additional duties may be assigned as needed.Position Requirements / Qualifications:

Education

High School Diploma or GED Equivalent. Some college coursework in accounting or finance is preferred.

Coding and billing or Medical Assistant certifications are preferred

Experience

• A minimum of two years of direct customer service experience is required, preferably in the healthcare, hospitality, or retail industries.
• 1-2 years of experience in accounting, cash handling, or a related field, preferably in healthcare. [Required]
• Experience with Epic and/or other EHR systems - Front Desk functions and knowledge of work queues is highly preferred, requiring at least one year of experience.
• Knowledge of Medicaid / Medicare Insurance, collections, experience preferred.

Licensure/ Certification:

Maintain current CPR certification from the American Heart Association.

Skills/ Ability:

• Strong math
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to work in a fast-paced, high stress environment
• Strong written and oral communication skills
• Strong organizational and attention to detail to maintain accurate inventory and transaction records

Morning Cash Distribution: Collect and distribute cash bags to designated departments each morning, ensuring accurate transfer and documentation.

Afternoon Cash Collection: Receive cash bags from departments including Patient Services, Cafeteria, Security, and Pharmacy, and verify that collections are accurate and securely stored.

Money Bag Management: Create and assign money bags to individual staff or office managers following the accounting department’s processes. Collect and document the return of money bags during employee termination and forward these records to the Accounting and Human Resources departments.

Petty Cash Management: Provide authorized personnel with petty cash according to established procedures, and accurately record and collect supporting documentation.

Exchange large bills for smaller ones as requested by staff to ensure they have the correct cash for transactions. Count and verify that the change is accurate, ensuring the cash register is balanced.

Documentation and Record-Keeping: Maintain a detailed log of all cash transactions, including time of distribution and collection, department details, and employee signoffs.

Security Compliance: Follow established protocols to ensure safe handling and secure transfer of cash bags; monitor cash handling to mitigate loss and prevent unauthorized access.

Reporting and Reconciliation: Assist in reconciling daily cash transactions and provide reports to the Finance Manager as needed for audit and compliance purposes.

Collaboration with Departments: Work closely with departmental staff to streamline cash transfer processes and address any discrepancies or concerns in a timely manner.

Performs Patient Payment Voids and refunds with supervisor approval and following company policies and procedures

Discuss the status of their accounts with the patient and make payment arrangements.

Cash Flow Management: Manage and record daily cash flow to ensure accurate financial reporting.

Collect and process deposits from various departments. Reconcile cash drawer and prepare daily deposit slips.

Financial Reporting: Prepare accurate financial reports and provide timely updates to the accounting department, ensuring all cash transactions are correctly reflected.

Patient Interaction and Inquiry Management: Address patient inquiries related to billing and payment through the Electronic Health Record (EHR) system. Communicate with medical and administrative staff to resolve patient billing issues efficiently.

Support and Additional Duties: Assist in preparing materials and records for audits and internal reviews.

Perform other duties as assigned by the supervisor to support the finance and patient billing functions.

responsible for the working of the aging Patient Access Work queue to ensure timely billing. This may include calling patients to obtain demographic information, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as Bad Debt balances including offering payment plan options.

Review eligibility responses in the insurance verification system and update appropriately for billing processes that will assist improve a clean claim rate.

Responsible for accurately updating “pending” Financial Assistance trackers for proper SFS discount billing.

Identify and report to supervisor or designee, system error trends impacting patient account billing.

Maintain a clean and organized work area, including the safe and surrounding areas.

Machine / Equipment Used:

Computer

Calculator

Insurance Verification System

Fax Machine

Clinical equipment

Scanner

EHR

Credit Card Machine

Camera

Telephone system

Copy machine

Performance/proficiency standards:

Performance standards are integrated into the position's responsibilities. The principal functions of the position identified shall not be considered a complete description of all the work requirements and expectations that may be inherent in the position.