Job Description
Job Description
We are a 26-year-established law firm and seeking an experienced, bilingual intake manager to head our intake department. The role is not just qualifying the potential client for the firm, but having them sign on, sending the retainer agreement, and following up with prospective clients to have them hire the firm.
The ideal candidate will empathize with the potential client on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Compensation:
$20 - $35 hourly
Responsibilities:
- Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
- Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
- Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
Qualifications:
- Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
- High school diploma or equivalent needed, while a Bachelor’s degree is desired
- Strong computer and data entry skills
- Customer service or sales experience a plus
- Previous legal experience a plus
- Must have prior law firm intake experience
About Company
Founded by Jacqueline Salcines, PA, our firm has spent more than 25 years protecting Florida homeowners, investors, and buyers, as well as providing concierge-level legal service. We combine deep legal knowledge with genuine compassion, helping clients make confident, informed decisions every day.
We are a boutique law firm in Coral Gables experiencing exponential growth and looking for new team members to support our already excellent team. Celebrating 26 years in practice, we pride ourselves on excellent customer service to the community as well as empathy and compassion for the client. By joining our team, you are making a commitment to honor our core values. Our firm offers a competitive salary, benefits, and a partner option.
Our mission is simple: To empower clients through knowledge and deliver peace of mind — they should never close alone.