Job Description
Job DescriptionThe Demand Generation Shift Supervisor serves as the operational lead for our West Coast afternoon/evening shift, ensuring consistent execution of outbound calling activities and maintaining quality standards. This role provides critical management support and coverage for the Demand Generation team, particularly during manager absences, while working closely with the team to optimize daily performance and customer engagement.
Reporting directly to the EVP of New Customer Acquisition, you’ll play a key role in maintaining momentum and consistency across our Demand Generation team. This position is essential to keeping our afternoon and evening operations running efficiently, especially during manager absences, and supporting our mission to generate high-quality new business opportunities.
Responsibilities· Oversee West Coast shift operations (10:00 AM – 7:00 PM ET), ensuring call volume, contact rates, and pipeline goals are achieved.· Serve as acting manager when EVP of New Customer Acquisition is unavailable—handling team coordination, escalations, and daily operations.· Provide on-floor coaching, feedback, and support to reps to improve talk tracks, conversion rates, and overall effectiveness.· Maintain consistency in campaign execution, call scripts, CRM hygiene, and quality standards.· Monitor daily performance metrics (dials, connections, meetings set/attended) and share insights with leadership.· Partner with management on process improvements, training initiatives, and performance challenges.· Collaborate with Sales and Alliance teams to ensure outbound efforts align with organizational objectives.· Work closely with IT and Business Operations to resolve technology issues and keep systems optimized.
What Makes You Successful· You’re a natural motivator—able to inspire and guide a team without direct authority.· You stay calm under pressure and bring structure to a fast-moving environment.· You’re data-driven and use metrics to guide decisions and improvements.· You’re confident stepping into leadership when needed and maintaining operational flow.· You communicate clearly, coach effectively, and lead by example.
Qualifications· Bachelor’s degree in Business, Communications, or related field (preferred).· 5+ years of experience in a sales or call center environment—ideally in high-tech industries (AI, Data Center, Cybersecurity).· Proven experience as a team lead, floor supervisor, or acting manager.· Strong grasp of outbound operations, KPIs, and performance optimization.· Excellent communication and collaboration skills across all levels of the organization.· CRM and sales platform proficiency, plus advanced Excel and data-analysis skills.· Required: Ability to work West Coast shift hours (10:00 AM – 7:00 PM ET), Monday–Friday.· Willingness to travel up to 15–20% for training, partner meetings, or company events.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.