Job Description
Job Description
Schedule: Monday - Friday; 1:30 PM to 10:00 PM
The Clubhouse Front Desk Attendant serves as the first point of contact for residents, guests, and vendors at the clubhouse. This role is responsible for ensuring a secure, welcoming, and well-managed environment through exceptional customer service, consistent application of property rules and procedures, and proactive communication. The ideal candidate is friendly, reliable, observant, and eager to grow in a hospitality-driven environment.
Key Responsibilities:
- Access Control & Security Monitoring:
- Manage and monitor entry to the clubhouse using the property’s access control system.
- Utilize surveillance camera systems to observe clubhouse activity and report any suspicious behavior.
- Verify resident and guest access authorization and enforce entry policies.
- Resident Engagement & Customer Service:
- Greet residents and guests with professionalism and warmth.
- Answer inquiries regarding clubhouse amenities, property rules, policies, hours, and events.
- Assist residents with amenity rental reservations, including setup and scheduling procedures.
- Rule Enforcement & Property Support:
- Learn and maintain a thorough understanding of the property’s rules and regulations.
- Assist with enforcement of clubhouse policies to ensure a respectful and safe environment for all users.
- Address minor issues or policy violations diplomatically and escalate when necessary.
- Administrative Duties:
- Open and document work orders for clubhouse maintenance or resident concerns.
- Write clear and timely incident reports and shift notes as needed.
- Maintain cleanliness and organization of the front desk and common areas.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in customer service, hospitality, or property management preferred.
- Familiarity with access control and camera systems is a plus (training provided).
- Strong communication, problem-solving, and interpersonal skills.
- Ability to remain calm and professional in high-pressure or emergency situations.
- Basic computer skills and ability to learn proprietary software systems.