Job Description
Job DescriptionSalary: $45,000 - $55,000
This position is responsible for monitoring incoming leads from conversion to active job status through completion of work and customer invoicing. This role will work closely with production team to maintain an accurate work-in-progress board and audit daily documentation for all job files. This role will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.
Are you a proactive professional who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences?
Join SERVPRO Team Cuthbertson as a Job File Coordinator where youll be at the heart of our operations and ensuring smooth office processes and effective project management.
In this role, you will collaborate closely with key stakeholders to ensure seamless project execution, achieve financial objectives, and maintain high levels of customer satisfaction. Youll lead and develop our office team, managing a wide range of responsibilities including recruitment, training, performance management, and project coordination.
We are seeking an organized and detail-oriented professional who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.
Key Responsibilities
- Monitor job file status to ensure accuracy in all job file documentation daily.
- Communicate daily with production crews to ensure all required documentation is captured on site at point of task.
- Create/review estimate based on scope and photos from production crew.
- Maintain an accurate work in progress board for all active leads and projects.
- Monitor and ensure all client requirements are followed.
- Maintain internal and external communications with all stakeholders.
- Review timestamps and other datapoints to reflect accurate reporting and KPMs.
Qualifications
- High school diploma or GED required. Associates or bachelors degree in a related field is preferred.
- Experience with administrative support, preferably in an office environment.
- Superb customer service, verbal and written communication skills.
- Working knowledge of current business software technologies is required.
- Experience in the commercial cleaning, restoration, or insurance industry is desired.
- Ability to successfully complete a background check, drug screen, and clean driving record; subject to applicable law.
What We Offer
- Competitive compensation, with overtime, and bonus potential.
- Promotion opportunities through defined learning paths, training, and professional development.
- Paid vacation and sick time and 9 paid holidays.
- Medical, dental, vision and workplace insurance benefits.
About Us
Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO Team Cuthbertson has quickly become a leading force in the restoration industry. Since our inception, we've expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and throughout Orlando and Central Florida. With 16 franchise locations currently operating, we are proud to be among the largest franchise operators in the Southeast.
Our Mission: To restore property and peace of mind to our customers - while providing value to our clients, creating opportunities for our employees, and contributing to our communities. We strive to be the premier restoration company in our markets.
Our Commitment: Driven by a passion for excellence, we deliver top-quality services in every project. Our dynamic and inclusive company culture is built on mutual respect, collaboration, and empowerment. We recognize that our employees are the cornerstone of our success and are dedicated to their ongoing development through continuous training and improvement.
More Than Restoration: At SERVPRO Team Cuthbertson, we're committed to restoring lives and building lasting relationships. Our compassionate approach goes beyond property damage, providing support and guidance to our clients during challenging times.
Join Us: As we continue to grow, learn, and serve, we invite you to join us on our journey. Together, we can make a difference in the lives of those we serve, with unwavering dedication and integrity.