Warranty Coordinator - SimplyDwell Homes

Job Description

Job Description

WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES:

• The People! We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business
• Outstanding Benefits - Health Care - Medical, Dental, Vision, and Prescription Drug Coverage
• Excellent Compensation Package
• Employer Paid Life Insurance
• Supplemental Insurance
• Long & Short-Term Disability Insurance
• 401(K) with Company Matching Contributions
• PTO & Paid Holidays
• Employer Paid ID Theft Protection
• Employee Home Purchase Discount Program
• Tuition Reimbursement Program
• Employee Wellness Program
• Employee Assistance Program (EAP)
• Employee Service Awards
• Vendor Discount Program

WHAT YOU'LL DO:

• Respond to inquiries regarding new home warranties and coordinate with the appropriate warranty representative
• Examine and file completed warranty work orders, addressing customer-related issues as needed
• Notify the Area Construction Manager of any incomplete orientation or 30-day lists
• Respond to homeowner calls and emails concerning warranty service requests, ensuring responses within 24 hours
• Evaluate service requests, guide customers on proper maintenance techniques, and recommend subcontractors as necessary
• Collaborate with warranty representatives and trade contractors to ensure the timely completion of warranty requests
• Review and finalize work orders submitted by warranty representatives, ensuring proper system closeout upon completion
• Send timely reminders to homeowners after their warranty expires
• Contact customers to verify their satisfaction with services after initiating customer surveys
• Stay informed about all SimplyDwell and products currently under construction
• Update the phone list of trade contractors utilized by SimplyDwell
• Adhere to the Warranty Emergency Procedure for after-hours calls and reports
• Generate reports for the Area Construction Manager, including work status reports for warranty representatives and trade contractors
• Support the Area Construction Manager in resolving claims and disputes
• Administrate all necessary clerical work for the warranty department
• Schedule and plan agendas for monthly warranty department meetings.
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills

All employees will support the organization’s mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership.

WHAT YOU BRING:

• High school diploma, some college is preferred
• Two or more years of experience in a customer service role, preferably in the home building or construction industry preferred
• Excellent communication and interpersonal skills
• Demonstrated experience working and communicating with a wide range of people with a strong customer service orientation
• Excellent Computer and Clerical skills (MS Word, Excel, and Outlook)

PHYSICAL REQUIREMENTS

• General sedentary work requiring the use of office equipment such as computers, copiers, printers, scanners, and telephones
• Position requires sitting, standing, walking, bending, stooping, grasping, writing, typing, repetitive motions, hearing ability, visual acuity, and climbing stairs on occasion
• May occasionally lift and/or move up to 25 pounds

We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.