Community Patrol Security Officer

Job Description

Job Description

ABOUT FIDDLER’S CREEK

Fiddler’s Creek is an award-winning, private, master-planned community featuring luxury residences and resort-style amenities in a tropical setting. The developer of Fiddler’s Creek is Naples-based Gulf Bay® Group of Companies, one of the largest privately-owned development companies in Florida. Our employees and contractors have a history of providing service at the highest level of hospitality with a strong sense of responsibility, loyalty, confidentiality, and ethics. Each individual possesses great initiative with a deep understanding of their individual role and a passion for the luxury club market.

BASIC SUMMARY:

Randomly patrol community and respond to all calls for service to ensure the safety and security of residents, guests, and staff members.

POSITION RESPONSIBILITIES:

• Random patrol of the community.
• Respond to calls for service.
• Monitor and report opened garage doors.
• Monitor and report lighting deficiencies within the community.
• Complete detailed report(s) of all activity during shift.
  • Respond to medical emergencies.
  • Provide accurate information for inquiries for direction, hours of operation, etc.
  • Other duties as assigned by the Director of Safety.
• Due to the cyclical nature of our industry, associates may be required to work varying schedules to reflect the business needs of the company.
• Upon employment, all associates are required to fully comply with the company’s rules and regulations for the safe and efficient operation of the facilities. Associates who violate the rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• Regular attendance in conformance with the standards established by the company is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

EDUCATION/EXPERIENCE/OTHER REQUIREMENTS:

• High school diploma required.
• Prior Military and Law enforcement a plus.
• Degree in criminal justice a plus.
• Possess or be able to obtain a Class D license.
• Maintain a neat, clean, and well-groomed appearance (specific standards outlined in employee handbook).
• A proper uniform must be worn while on duty.
• Ability to speak Spanish a plus.
• Full-time associates must schedule PTO during off-season months.
• Thorough knowledge of the property, facilities, and surrounding areas.
• Ability to effectively deal with internal and external residents, guests, and staff, with a high level of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read, and write in English clearly to ascertain and document important information.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to work in a team.
• Ability to work in a fast-paced environment.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to work without constant direct supervision.

PHYSICAL DEMANDS:

• Ability to grasp, lift, carry, or transport up to 50 pounds.
• Ability to push/pull wheeled carts weighing up to 100 lbs.
• Ability to stand, walk frequently; reach with hands and arms; stoop, kneel, crouch or crawl.
• Ability to perform the duties of the position while exposed to outside weather conditions.
• Ability to climb stairs and ladders at a rapid pace.
• The noise level in the work environment is usually moderate.
• Ability to express and exchange ideas by means of the spoken word accurately, loudly, and quickly.

The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. By signing below, the employee acknowledges that he/she has read the Job Description and agrees to the terms and conditions.