Job Description
Job Descriptiono classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About ETC Florida:
ETC Florida is a leading provider of luxury residential technology solutions across South Florida. We specialize in smart home automation, lighting control, audio/video systems, networking, security, and custom integration for high-end homes and estates.
For over 30 years, we’ve helped clients WOW & AMAZE in their homes by delivering reliable, beautifully integrated technology systems supported by an exceptional client experience.
Our Core Values:
We are a team that is committed to:
- SERVICE THE CLIENT ABOVE ALL ELSE
- BE SOLUTION ORIENTED, CREATIVE, AND INNOVATIVE
- BE POSITIVE, ENTHUSIASTIC & ENJOY WHAT YOU DO
- EXHIBIT HONESTY, RESPECT & INTEGRITY
- WORK AND ACT AS A TEAM
These values guide everything we do—from how we communicate, to how we install, support, and maintain the systems entrusted to us.
Position Overview:
The Senior Operations Technician is a skilled field technician responsible for installing, configuring, and supporting mid-to-advanced AV, networking, automation, and low-voltage systems in luxury residential environments.
This role requires strong technical knowledge, excellent craftsmanship, and the ability to work independently on site while also supporting Level 1 technicians and collaborating with senior team members.
Responsibilities:
- Perform installation and configuration of low-voltage systems, including audio, video, and networking equipment.
- Conduct pre-wiring tasks for new installations, ensuring compliance with safety and industry standards.
- Collaborate with project managers and installation teams to develop and follow detailed project plans and timelines.
- Provide technical support and troubleshooting for installed systems, addressing any issues promptly.
- Conduct site assessments to determine installation requirements and develop solutions tailored to customer needs.
- Maintain accurate records of installations, service activities, and inventory management.
- Ensure adherence to quality control measures and operational procedures during installations.
Qualifications:
- High school diploma or equivalent; technical degree or certification in low-voltage systems preferred.
- Proven experience in low-voltage installation and pre-wiring.
- Familiarity with audio, video, and networking systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and teamwork abilities.
- Valid driver's license and ability to travel to project sites.
Benefits:
- Competitive pay based on experience
- Health, dental, and vision insurance
- Paid time off & holidays
- Ongoing training and certification opportunities (CEDIA, manufacturer certifications)
- Work on world-class luxury projects across South Florida
- Stable 30+ year company & SFBJ Best Places to Work
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Tools provided
- Vision insurance
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance