Job Description
Job Description
General Description
Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
Tasks & Responsibilities
A. Essential Duties
- Greet clients and set a positive office atmosphere.
- Answer and field phone calls at high call volume and direct to appropriate party.
- Operate Office Equipment.
- Receive and send out mail to Marlton Administrative Office.
- Facility Scheduling and appointment confirmations.
- Manage Appointments (Checking clients in and out).
- Assessing Missed Appointment Fees.
- Assure all intake paperwork is complete and saved to chart.
- Upload records and client documentation.
- Complete Prior and ADHD Authorizations.
- Facilitate ADHD Screenings.
- Clinical/Medical Support.
- Communicate and facilitate appointment and schedule changes.
- Send TH appointment links.
- Send correspondence and assignments on behalf of clinicians.
- Receive assignments and upload to chart.
- Schedule Psychiatric F/U and ADD Screenings.
- Send out Lyft Links for TMS clients.
- Execute patient letters and requests for D/C and R/0.
- Assist with med refill coordination.
- Complete medication prior authorizations (Medline Only).
- Triage and coordinate medication processing with pharmacies (Medline Only).
- Coordination and retrieval of lab orders through LabCorp and Quest.
- Patient de-escalation and crisis management.
B. Additional Duties
- Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
- As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
C. Interpersonal Relations
- Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
- Take Accountability: Take constructive feedback and prevent discourse among our peers.
- Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
- Be Professional: Wear business casual attire (please see dress code policy).
Competencies
- Adaptability
- Customer Service
- Decision Making
- Dependability
- Ethics
- Interpersonal Skills
- Job Knowledge
- Conflict Management
- Organization Skills
- Productivity
- Self-Development
- Teamwork
Performance Standards & Measurement
- Compliance with essential and incidental duties; compliance with company policies and procedures.
- Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
- Use of computer, telephone, and other office equipment such as a printer and fax.
- Use of company network and email domain.
Working Conditions
- Air conditioned and well-illuminated office environment and outdoor environment.
- May have several responsibilities at once. Interaction with other is constant and can be interruptive.
- Work may be stressful at times due to high level workflow.
- Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
- Participates in educational training, orientations, or compliance programs as needed to maintain competency.
- If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing.
Demands
- Enthusiastic self-starter operating with sustained energy and showing great initiative.
- Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
- Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
- Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
- Excellent organizational skills.
- Accepts constructive criticism well in an open and non-defensive manner.Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. · Ability to function independently and with flexibility.
- Ability to work under pressure, handle multiple tasks and interruptions.
- Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
- Ability to sit, stand, or walk for extended periods of time.
- Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
Qualifications
Education:
- High school diploma or equivalent required
- Associate’s Degree preferred
Required licenses or certifications:
- Current CPR Certification
- Narcan Certified
Experience:
- Successful work experience in a front office setting or in another clerical position,
- Strong working knowledge of office procedures and basic accounting principles
- Experience in medical field is highly desirable.
- Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.