Technical Support Analyst
Job Description
Job DescriptionDescription:
Power Up Your Career in Automation! Join Our Support Team and Keep Industrial Systems Running Smoothly!
As a Technical Support Analyst you will provide first level remote technical support to our clients. Issue types encompass software, controls, and electromechanical. All issue documentation & updates are logged into the ticketing system. Also provide support to & facilitate the needs of other internal departments that are within Support capabilities.
Responsibilities:
These responsibilities include but are not limited to:
Training phase:
· Visits to the field during first months
· Spend time with the Customer Support Manager, to know the types of calls without answering the phone calls at the beginning.
· Check parameters, spot problems between site backups or database backups
After training completion:
· Respond to customer support inquiries & update the ticket tracking system
· Support by Telephone or out-of-town on-site support of software installation, and configuration, as well as network and application software support.
· Follow-up internally & externally
After training completion:
- Respond to customer support inquiries & update the ticket tracking system
- Support by Telephone or out-of-town on-site support of software installation, and configuration, as well as
- network and application software support.
- Follow-up internally & externally
About Element Logic Americas Element Logic Americas is a leading technology company focused on warehouse automation solutions that help customers optimize their operations and gain a competitive edge. Established in 1985, our company’s headquarters is in Norway, with operations spanning Europe, the Americas, and Asia. As the world’s first and largest AutoStore® partner, we offer robotic solutions, software, and consulting services. Our company achieved $500M in total revenue in 2023.
We are proud of our achievements and dedication to being recognized as a 'Great Place to Work' certified organization in 2023 and 2024. By joining our team, you're not just starting a job; you're becoming part of a community that values individual passions, the courage to push boundaries, and the power of authentic relationships. Together, we don't just work, we craft, innovate, and inspire.
What does Element Logic offer?
- Innovative and creative workplace in a growing company.
- Good work-life balance with a strong focus on mental health.
- Individual competence development plans.
- Focus on sustainability by promoting an inclusive environment.
- Market-based salaries and benefits include: Medical Insurance, Vision, Dental, 401K
- Element Logic US/COL is Great Place to Work certified, and we strive to have a close collaboration environment with our "One Team One Dream" mentality.
Be yourself, in your element.
At Element Logic, our people are our greatest resource. We believe individuals should be in their element, and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We strive for a work environment where everyone flourishes with their unique abilities, perspectives, and life experiences.
More about us
Since 1985, Element Logic® has been optimizing warehouse performance.?We are the world’s first and largest AutoStore® partner. In 2022 Element Logic acquired SDI, making us one of the largest system integrators in the world. Our industry is experiencing continued double digital growth towards 2025. Growth is driven by strong underlying fundamentals as performance requirements and cost increasingly put manual operations under pressure, while demand for e-commerce continues to increase exponentially.
Element Logic continues to grow, and we therefore need more skilled and committed people on our journey. If you want to work in a company with high competence, with the vision to make our customers' warehouses the most efficient in the world, this is the place to be! The company operates in an industry driven by the e-commerce trends and the ever-increasing need for automation and is extremely well positioned for the future.
#ZR
Requirements:
- Years of relevant experience: 0 - 2 years
- Education: 4-Year Degree Computer Science, Mechanical, Mechatronic, Electrical
- Must be able to work in a high-pressure environment
- Willingness to travel for up to 70% for the first 2 years
- Willingness to work nights & weekends
- Shift Flexibility: willingness to work one of four shifts as required by Technical Support Manager based on staffing needs:
7:00am – 4:00pm
8:00am – 5:00pm
9:00am – 6:00pm
10:00am – 7:00pm - Troubleshooting techniques and procedures using Windows OS, Windows Terminal services, PC desktop knowledge, networks, and PC (Windows domain) architecture
- Experience with MS SQL Server is desirable
- Some “hands-on” knowledge of electrical/electronic circuits, computer I/O modules and process concepts is highly desired
- Learn on your own, ambitions toward network or controls engineering
Company DescriptionElement Logic is a technology company that optimizes warehouses for customers to gain a competitive edge. The company was founded in 1985 and is headquartered in Norway. It operates worldwide and is the world`s first and largest AutoStore-partner. Element Logic offers its customers automated robotic solutions, software, and consulting services. Total revenue for 2023 was EUR 471 million.
Company Description
Element Logic is a technology company that optimizes warehouses for customers to gain a competitive edge. The company was founded in 1985 and is headquartered in Norway. It operates worldwide and is the world`s first and largest AutoStore-partner. Element Logic offers its customers automated robotic solutions, software, and consulting services. Total revenue for 2023 was EUR 471 million.