Job Description
Job Description
Oversee all activities of the Appointments Scheduling, Patient Financial Services and Medical Records departments, identifying any inefficiencies, expediting patient flow, and eliminating conflicts.
ESSENTIAL FUNCTIONS
· Provide supervisory support for Appointments Scheduling, Patient Financial Services and Medical Records departments.
· Identify inefficiencies and additional training needed.
· Assist patients and personnel with scheduling appointments, medical record and surgery authorization issues.
· Perform a variety of scheduling duties including answering incoming phone calls, scheduling appointments for new and returning patients, coordinating and confirming appointment times, answering patient questions and directing call and messages to the appropriate personnel.
· Obtain and secure authorizations, referrals, appropriate documentation and appropriate payments for scheduled appointments, legal appointments and surgeries.
· Schedule and prepare for physician IMEs, second opinions, depositions, and conferences.
· Recommend various personnel actions including, but not limited to, performance appraisals, disciplinary actions, time off schedules, and hiring.
· Communicate with staff to determine needs, goals, and necessary changes in systems or policies.
· Perform other responsibilities associated with this position as deemed appropriate.
GENERAL COMPENTENCIES DESIRED
· Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
· Strong leadership and team-building skills.
· Strong oral and written communication skills
· Ability to multi-task, working simultaneously on multiple projects.
· Ability to interact effectively with patients and personnel and possess excellent listening and interpretive skills.
· Ability to work in fast-paced environment, remaining calm and helpful under pressure and emergency situations.
· Exceptional organization and communication skills including customer service skills.
· Knowledge of medical terminology.
· Knowledge of legal issues, workers' compensation, and automobile policies relating to patient care.
· Knowledge of insurance plans and authorization process.
· Good PC skills especially with the various Microsoft Applications.
PHYSICAL DEMANDS
Requires prolonged sitting and standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.
CREDENTIALS DESIRED
Must have a high school diploma or equivalent education and at least one year of prior supervisory experience in a medical setting or customer service field. At least AA degree preferred.