Director of IT Infrastructure and Operations

Job Description

Job DescriptionWho we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

The Director of IT Infrastructure and Operations oversees the secure implementation and maintenance for the Virgin Hotel Collection’s IT infrastructure and Operations needs, ensuring its reliability, performance, and security. This role involves managing infrastructure assets, security protocols, security operations, and operational needs while also ensuring compliance with relevant regulations and industry standards.

This role will play an important part in guiding the deployment and oversight of technology for the business. In addition, they will assist in enhancing technology brand standards by offering property requests for revising or implementing new capabilities. Then, they will work with the properties to ensure they remain compliant with standards. This will be done by performing property visits, assisting with property budgets (P&L and Capital) and working with the home office regarding new capabilities being introduced into the properties.

Being the Virgin Hotels IT Director of Infrastructure and Operations also means you are assisting in best practices for IT staff on property and ensures that these practices are used throughout the business.

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Oversee the implementation and maintenance of the organization's IT infrastructure, including servers, networks, storage systems, and virtualization platforms.
• Manage security operations, including incident response, vulnerability management, and threat detection.
• Develop and implement security policies and procedures, ensuring they are aligned with industry best practices and regulatory requirements.
• Implement Operational policies and procedures, ensuring they are aligned with industry best practices and regulatory requirements.
• Ensure compliance with relevant regulations and industry standards, such as HIPAA, GDPR, and SOX.
• Identify, assess, and mitigate security risks.
• Manage and develop a team of IT infrastructure and security professionals, providing guidance, training, and support.
• Manage relationships with IT vendors, ensuring they adhere to security requirements and provide timely support.
• Lead and manage IT infrastructure and security projects, ensuring they are completed on time and within budget.
• Monitor the performance of IT infrastructure and security systems, identifying areas for optimization and improvement.
• Develop and maintain disaster recovery plans to ensure business continuity in the event of an outage or security breach.
• Assist with Application and Field Needs and Support as needed.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Great team player with the ability to create excellent working relationships across the group
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential
• Ability to multi-task between operational support, problem solving and enhancement/implementation projects
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Passionate, optimistic, and energetic about working with financial systems and other back-of-house technologies
• Enjoy process improvement
• Evoke inspiration in those around you and encourage them to create their best work
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated
• Self-starter, organized, independent, open
• Good verbal and written communication skills

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• 10 years of experience in Hospitality IT Operations, Infrastructure and Security is strongly preferred
• University degree in Information Technology OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Highly motivated to work both independently and with cross functional teams
• Strong communication skills; able to set expectations communicate status, progress on key initiatives to all levels of management/leadership
• Detail oriented with strong analytical skills
• Ability to identify and drive process/system improvements
• Strong knowledge of on-property hospitality technologies and how they interact with each other
• Strong knowledge of desktop computing environment in a hotel and/or resort
• Strong knowledge of hotel networking environment
• Willingness to travel as deemed necessary (national & international)
• Willingness to work evenings, weekends, and holidays, as needed