Job Description
Job Description
The Chief Concierge role anticipates the needs of residents and executes all requests in a timely fashion. The role is instrumental in creating a luxury environment and executing five-star service exceeding expectations in customer service.
As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.
Job Duties and Responsibilities:
***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage the Concierge Office at a Luxury Residential Condo
- Ensure customer needs are met by providing directions, suggestions for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs.
- Coordinate special events or special projects as assigned.
- Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
- Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.
- Respect all residents’ privacy, information, perspective, priorities, times, and resources.
- Establish relationships with local merchants and service providers.
- Maintain a warm and friendly demeanor at all times.
- Communicate with residents and guests concerns to management promptly.
- Arrange for move-ins and move-outs once Management has approved as well as return to property instructions for a warm welcome back to their home.
- Receive all lost and found items; keep a log of lost and found items.
- Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
- Prepare weekly activity reports as required and submit to management.
- Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.
- Acts as manager on duty when management is not on property and address any issues related to the building or service.
- Other duties as assigned.
Key Competencies for this role
Communication Proficiency
Customer/Client Focus
Discretion
Initiative
Leadership
Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
JOB REQUIREMENTS
- At least High School Diploma or equivalent. Associate’s degree preferred
- Experience in a similar role leading the Concierge Desk or Concierge Office
- 5+ Years of hospitality experience
- Experience with computers and software used in an office environment.
- Must have excellent communication skills; verbal and written to convey information and ideas clearly.
- Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position is full time and regularly requires early morning, late night and occasional weekend work to attend pre-planned events
TRAVEL
Travel is primarily local during the business day.
Employee reports to the Association Manager of the community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.