Peer Review-Policy Coordinator EX, Risk Management Dept, Full Time, Day Shift, Job ID 1680558

Job Description

Job Description

POSITION SUMMARY:

Reporting to the Hospital Risk Manager and working in partnership with the hospital Chief Executive Officer, Chief of Staff, Medical Peer Review Chairperson, & Chief Nursing Officer to assist to investigate, resolve, document and report patient and visitor concerns.

KEY RESPONSIBILITIES:

• Facilitate resolution of complaints and grievances of patients, family members, and visitors.
• Develop, implement, and participate in customer service and patient relations initiatives.
• Keep hospital-wide policies organized and up to date and ensure review/revise dates are within specified time frames.
• Provide policy updates periodically to leadership team for distribution. Assists with other policy related and/or Peer Review duties as needed.

REQUIRED KNOWLEDGE & SKILLS:

• People skills such as compassion, empathy, patience
• Excellent communication skills, both verbal and written
• Detail orientated, highly organized
• Analytical and investigative abilities
• Familiar with Medical Terminology
• Ability to work independently or on a team
• Capability to maintain and respect confidentiality and HIPAA guidelines
• Organizational, decision-making and problem-solving abilities
• Professional image that is also approachable

EDUCATION/EXPERIENCE/TECHNICAL:

• Education: Associate of Science/Arts or Bachelor's degree in health-related field preferred
• Experience: Minimum of 0-1 years, Preferred 2-4 years
• Computer Skills: Proficient, Excellent

Must clear background and drug test required.