Referrals/Front Desk Coordinator

MyCare Medical Group

Largo, FL, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Job Description

Job Summary

The Referrals/Front Desk Coordinator will be responsible for preparing and processing all managed care referral paperwork, as well as assisting patients with check-in, authorizations, and handling phone calls. This group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks.

Job Responsibilities

Process patients’ referrals and ensure that patients are scheduled for their recommended non-PCP appointments
Liaise between Medicare patients/offices and the providers, making sure to effectively process, monitor and communicate all aspects of the patients’ referrals
Maintain list of all preferred specialists and ancillary providers for the assigned area
Obtain referral authorizations if required by the health plan
Call the referred Specialists and schedule appointment for patients
Communicate respectfully and effectively with patients regarding appointments
Follow guidelines/workflows to complete & log all referrals processed through system
Meet monthly/quarterly goals regarding utilization and process of ordered referrals
Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations
Assist with coordination of activities related to insurance pre-certification/authorization
Front Office Duties as assigned.

Job Qualifications

High school diploma or GED equivalent
Two (2) years of experience as a Referral Coordinator in a Primary Care setting, experience within a medical office environment or in a healthcare position; i.e. Front Office Receptionist, Medical Assistant and/or Referral Coordinator

BENEFITS

Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
- FSA and Life Assistance Program (EAP)
- 401(k) Retirement Plan
- Health Advocacy, Travel Assistance, and My Secure Advantage
PTO Accrual and Holidays

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