Motel Front Desk Agent - Hospitality Experience Is A MUST!

Job Description

Job Description

We are seeking a Motel Front Desk Agent - 2-3 full days a week days 9am-6pm (Availability to work also on weekends) - Hospitality Experience Is A MUST!

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to guest.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts.
• Review accounts and charges with guests during the checkout process.
• Record guest comments or complaints, referring customers to managers as necessary.
• Transmit and receive messages, using computer or telephone.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Advise Housekeeping staff when rooms have been vacated and are ready for cleaning.

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Availability to work weekends.

2-3 full days a week days 9am-6pm

Salary: $ 17 / hour

Required languages:

• Spanish
• English
• Reliable Transportation

Job Type:

Pay: $17.00 per hour