Job Description
Job Description
As an Operations Manager for Nation Security, you will manage a large security team delivering services on customer sites. You will support the development, operations, and profitability of your area by ensuring optimal business performance, contract compliance, and seamless service delivery.
Role and Responsibilities:
This full-time role may require managing 24/7 operations and being available for emergencies outside of normal hours. Flexible working arrangements may be available, and you could be based at a large site or oversee multiple sites.
Your responsibilities include:
- Managing your area, including support, discipline, grievances, and recruitment
- Setting goals and objectives for your team, including supervisory roles
- Acting as a role model, aligning with company values
- Driving employee engagement through personal interaction and coaching
- Managing contractual budgets in line with financial targets
- Ensuring customer satisfaction and contract compliance in security service delivery
- Maintaining sufficiently trained, licensed, and vetted staff to meet requirements
- Ensuring all staff complete required training and screening/vetting
- Developing professional customer relationships and addressing their requests and concerns
Responsibilities:
- Develop and implement security policies, protocols, and procedures
- Oversee and manage security operations, including personnel, equipment, and systems
- Conduct regular security assessments and audits
- Coordinate with law enforcement and emergency services during incidents
- Train security staff on procedures and protocols
- Investigate and report security breaches to management
- Collaborate with other departments to ensure a secure environment
- Stay updated on security trends, technologies, and best practices
Skills and Experience:
- Minimum of 3 years in security management or a related field
- Familiarity with law enforcement procedures and regulations
- Experience in a militarized environment is a plus
- Prior operational management experience, ideally within the security industry
- Valid security industry license or accepted certificate of security competence
- Excellent verbal and written communication skills
- Excellent customer service and organizational skills
- Ability to successfully manage a team
- Track record of working in a fast-paced and demanding environment
Equal Opportunity Employer
We value diversity and are an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.