Customer Service & Billing Representative

Mujica’s Powder Coating LLC is seeking a reliable, organized, and customer-focused Customer Service & Billing Representative to join our administrative team.

This position combines customer service with billing and administrative support. Responsibilities include answering phone calls and assisting walk-in customers, responding to inquiries about order status and deliveries, entering production orders into QuickBooks, preparing customer invoices and shipping documents, and verifying payment requirements before orders are released.

We are looking for someone who communicates clearly and professionally, pays close attention to detail, keeps information organized, and is willing to learn our procedures. Reliability, accuracy, and the ability to work effectively with others are especially important.

Key Responsibilities

• Answer incoming phone calls and assist customers visiting our facility.
• Respond to customer inquiries regarding order status, delivery schedules, invoices, and payment requirements.
• Enter production orders into QuickBooks.
• Prepare and send customer invoices based on production reports.
• Prepare packing slips and verify customer account status and payment requirements before orders are released.
• Coordinate delivery arrangements and communicate relevant updates to customers.
• Maintain accurate and organized customer, order, invoice, and delivery records.
• Perform other related administrative duties as assigned.

Qualifications

• Fluency in both English and Spanish, spoken and written, is required.
• Excellent communication and professional customer service skills.
• Strong organizational skills and attention to detail.
• Reliability, punctuality, and the ability to follow up on pending tasks.
• Basic computer skills and familiarity with Microsoft Office applications.
• Ability to multitask, prioritize responsibilities, and work effectively as part of a team.
• Previous experience in customer service, billing, or office administration.
• QuickBooks experience is preferred but not required. Training on company-specific procedures will be provided.

We value a positive attitude, dependability, willingness to learn, and the ability to communicate clearly and professionally. Candidates who demonstrate the right skills and aptitude are encouraged to apply, even if they have limited work experience.