Job Description
Job Description
We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.
Key Responsibilities
- Provide timely technical support for software, hardware, and network-related issues.
- Administer and maintain Active Directory, including user account creation and updates.
- Support and optimize Windows 10 systems to ensure performance and security.
- Accurately document and manage support requests using the help desk ticketing system.
- Collaborate with IT team members to identify and resolve recurring technical issues.
- Educate users on best practices and procedures to improve system efficiency.
- Perform routine system maintenance and updates to ensure infrastructure reliability.
- Conduct initial troubleshooting and escalate complex issues to appropriate support levels.
- Adhere to company policies and security standards in all technical operations.
Here’s a refined and professional version of your skills summary:
Qualifications & Skills
- Strong proficiency in Microsoft Windows 10, with in-depth knowledge of its features and troubleshooting techniques.
- Practical experience managing Active Directory, including user provisioning and account administration.
- Proven ability to solve technical problems efficiently, even in high-pressure, fast-paced environments.
- Excellent written and verbal communication skills for effective end-user support.
- Familiarity with help desk ticketing systems and thorough documentation of technical procedures.
- Collaborative mindset with the ability to work across teams and escalate issues when appropriate.
- Foundational understanding of network connectivity and IT infrastructure.
- Prior experience in a help desk or IT support role is preferred.