Job Description
Job Description
Pay: $25.00 - $26.00 per hour
Job description:
Job Title: Desktop Support Analyst
Contract Duration: 12 month contract with potential for permanent placement
1st Shift 7 - 3pm
2nd shift 3pm -11pm.
Location: Onsite, Boynton Beach, FL - Short commute to 2nd location as needed
Job Overview:
We are looking for a skilled and proactive Desktop Support to join our team for an 8-12 month contract in Boynton Beach, FL. The ideal candidate will provide both onsite and remote end-user support, addressing technical issues via phone or desk-side assistance. The role requires experience in imaging, troubleshooting, and hardware/software support, with a particular focus on Microsoft Windows 10 to 11 migration projects.
Key Responsibilities:
- Provide onsite and remote technical support to end-users via phone, desk-side assistance, or remote tools for desktops, laptops, and other end-user devices.
- Perform imaging of new and existing computers, ensuring accurate installation and configuration of required software.
- Lead and support the migration of systems from Microsoft Windows 10 to Windows 11, including planning, deployment, and post-migration support.
- Troubleshoot and resolve hardware, software, and network issues efficiently through phone or in-person assistance.
- Assist with the deployment, configuration, and management of software applications.
- Collaborate with other IT team members to resolve complex technical issues.
- Maintain detailed documentation of support activities, including issue resolutions, equipment inventories, and migration procedures.
- Provide guidance and training to end-users on technical best practices and procedures.
- Assist with setup, configuration, and maintenance of network printers and other peripheral devices.
- Utilize scripting to automate routine tasks and improve support processes (a plus).
- Participate in IT projects as needed, contributing to the continuous improvement of the IT environment.
Qualifications:
- Proven experience as a Desktop Support Analyst or in a similar role.
- Strong knowledge of desktop operating systems, including Windows 10 and Windows 11.
- Experience with imaging software and processes is required.
- Hands-on experience with Microsoft Windows 10 to 11 migration projects.
- Excellent phone and in-person troubleshooting and problem-solving skills.
- Familiarity with scripting languages such as PowerShell or VBScript (a significant plus).
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple tasks effectively.
- Customer-oriented mindset with a focus on delivering high-quality support.
- A+ certification or equivalent experience is a plus.
Additional Information:
- This is an onsite role based in Boynton Beach, FL.
- The position is a contract role with a duration of 8-12 months.
- Candidates must be authorized to work in the United States.
Company DescriptionAt L2R Consulting, we specialize in connecting exceptional talent with leading companies across South Florida and beyond. As a boutique staffing firm, we offer personalized solutions in:
Contract Staffing
Contract-to-Hire
Direct Hire Placement
Nearshore Staffing Solutions
Our expertise spans various industries, including Information Technology, Finance, Accounting, Marketing, Administrative Support, and Customer Service.
Why Choose L2R Consulting?
Tailored Recruitment: We take the time to understand your unique needs, ensuring a perfect match between employers and candidates.
Extensive Talent Network: Our proactive approach keeps our candidate pool fresh and ready to meet your requirements promptly.
Commitment to Excellence: We build long-term relationships based on honesty, integrity, and a dedication to delivering the best for our clients.
Whether you're seeking top-tier professionals or exploring new career opportunities, L2R Consulting is your trusted partner in achieving success.
Visit our website at www.L2RConsulting.com or contact us at (888) L2R-6687 to learn more.
Company Description
At L2R Consulting, we specialize in connecting exceptional talent with leading companies across South Florida and beyond. As a boutique staffing firm, we offer personalized solutions in:\r\n\r\nContract Staffing\r\n\r\nContract-to-Hire\r\n\r\nDirect Hire Placement\r\n\r\nNearshore Staffing Solutions\r\n\r\nOur expertise spans various industries, including Information Technology, Finance, Accounting, Marketing, Administrative Support, and Customer Service.\r\n\r\nWhy Choose L2R Consulting?\r\n\r\nTailored Recruitment: We take the time to understand your unique needs, ensuring a perfect match between employers and candidates.\r\n\r\nExtensive Talent Network: Our proactive approach keeps our candidate pool fresh and ready to meet your requirements promptly.\r\n\r\nCommitment to Excellence: We build long-term relationships based on honesty, integrity, and a dedication to delivering the best for our clients.\r\n\r\nWhether you're seeking top-tier professionals or exploring new career opportunities, L2R Consulting is your trusted partner in achieving success.\r\n\r\nVisit our website at www.L2RConsulting.com or contact us at (888) L2R-6687 to learn more.