Job Description
Data Analyst
Contract (6 Months) | Contract-to-Perm Opportunity
Overview
We are looking for a Data Analyst to support a fast-paced, cross-functional team focused on operational reporting, dashboard development, and data-driven decision making. This role will partner closely with business and technology teams to analyze data, support system enhancements, and help improve reporting and automation over time.
This is a hands-on role suited for someone who is comfortable working across data analysis, reporting, testing, and production support while managing multiple priorities and stakeholders. There is strong potential for conversion to a full-time role.
What You’ll Do
- Build and maintain dashboards and recurring reports that support operational and business teams
- Analyze customer, billing, and operational data to identify trends, issues, and opportunities
- Partner with stakeholders to gather reporting and data requirements and translate them into usable outputs
- Support forecasting, metrics tracking, and performance reporting
- Participate in requirements gathering, UAT testing, and validation of data and system enhancements
- Create and maintain documentation including data flows, process flows, and test results
- Triage and support production issues related to data, reporting, and system functionality
- Manage incidents and requests through ServiceNow and work with technical teams to drive resolution
- Develop working knowledge of SAP billing and customer systems and how data flows across integrated platforms
- Identify opportunities to improve data quality, reporting efficiency, and future automation
What We’re Looking For
- Experience working as a Data Analyst, Business Analyst, Project Coordinator, or similar role
- Strong background in data analysis, reporting, and dashboard development
- Experience gathering requirements and supporting UAT testing
- Comfort working in both Agile and Waterfall delivery environments
- Experience supporting production systems and incident/request workflows
- Ability to manage multiple assignments and stakeholders in a fast-paced environment
Preferred Experience
- SAP (CRM/IS-U, Billing, Customer or related functions)
- ServiceNow (incident and request management)
- Smartsheet
- Forecasting or operational metrics reporting
- Exposure to data governance or master data concepts
Education
- Associate’s degree in Business, Technology, or a related field required
- Bachelor’s degree preferred
Skills & Traits
- Strong analytical and problem-solving skills
- Clear, professional communication (written and verbal)
- Detail-oriented with a focus on data accuracy
- Organized and able to prioritize effectively
- Collaborative and comfortable working across business and IT teams
- Interest in process improvement and automation
Why This Role
- High-visibility work supporting critical operational systems
- Opportunity to grow into a full-time role
- Exposure to enterprise-scale data, systems, and stakeholders
- Strong mix of analytics, delivery, and production support experience