Job Description
Job Description
KLC Consulting, Inc.
Requirement for: Training Lead Resource - Miami Florida
Contact: Maggie Manning: 850-270-9732, MManning@klcinc.us
Client: Miami Dade County, 5680 SW 87th Ave, Miami FL 33173
Due Date: September 22, 2025 by 2pm EST
Term 6 months
Work Mode: Must be located in South Florida.
Project: The Court Case Management System (CCMS) - implementation is a critical modernization initiative aimed at improving the efficiency, transparency, and accessibility of court operations. As we transition from legacy systems to a modern, integrated platform, comprehensive and effective training is essential to ensure user adoption, minimize disruption, and maximize return on investment.
Key Responsibilities:
· Develop and execute a comprehensive training strategy aligned with the CCMS implementation timeline and project goals.
· Design and develop instructional materials using adult learning principles and instructional design best practices.
· Lead and facilitate training sessions for end-users, super users, and trainers, ensuring knowledge transfer and system adoption.
· Coordinate and mentor a team of trainers or instructional designers, ensuring consistency and quality in training delivery.
· Monitor training effectiveness through feedback, assessments, and performance metrics; refine training programs based on findings.
· Support organizational change initiatives by promoting user engagement, addressing resistance, and reinforcing new workflows and behaviors.
· Serve as a liaison between technical teams and end-users to ensure training aligns with system updates and user needs.
Submissions Must Include
1. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services.
2. Knowledge, Skills, and Abilities Matrix
3. References
Must Complete the following Skills, Education and Experience Matrices
Education
Degree / Date of Graduation
School / Trainer
Bachelor's degree in education, Instructional Design, Information Technology, Criminal Justice, or a related field.
Preferred Certifications
Certification / Date of Certification
Certifier
Certification in instructional design (e.g., ATD, CPTD), project management (e.g., PMP, PRINCE2), or training (e.g., Certified Professional in Training Management).
Minimum Skills Required
Years of Experience
Year Skills Last Used
Experience in designing and delivering training for enterprise software systems.
Ability to create instructional materials using adult learning principles.
Proven ability to lead training efforts in large-scale IT implementations.
Strong organizational and project management skills.
Excellent verbal and written communication skills.
Ability to explain technical concepts to non-technical audiences.
Familiarity with e-learning tools (e.g., Articulate Storyline, Adobe Captivate).
Experience using Learning Management Systems (LMS).
Understanding of case management systems or similar judicial/public sector applications.
Ability to work effectively with cross-functional teams, including IT, business units, and vendors.
Required Qualifications
Years of Experience
Year Skills Last Used
5+ years of experience in training development and delivery for enterprise software implementations.
Proven experience leading training efforts for large-scale IT projects, preferably in government or judicial environments.
Strong understanding of adult learning principles and instructional design methodologies.
Experience with case management systems or similar judicial/public sector applications.
Proficiency in developing and delivering training using various modalities (in-person, virtual, e learning).
Strong project management and organizational skills, with the ability to manage multiple priorities.
Excellent written and verbal communication skills, including the ability to communicate technical concepts to non-technical audiences.
Proficiency withe-learning tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and Learning Management Systems (LMS).
Ability to work collaboratively with cross-functional teams, including IT, business units, and external vendors.
Preferred Qualifications
Years of Experience
Year Skills Last Used
Experience with specific CCMS platforms (e.g., Tyler Odyssey, Journal Technologies, or equivalent).
Familiarity with court operations, judicial workflows, and legal terminology.
Experience conducting training needs assessments and user readiness evaluations.
Knowledge of change management principles and experience supporting organizational change initiatives.
Experience developing accessible training materials in compliance with ADA and Section 508
Experience managing or mentoring a team of trainers or instructional designers.