Work Comp Coordinator

Job Description

Job DescriptionWe are currently seeking a full-time Workers’ Compensation Coordinator who is committed to providing superior service and eager to grow within a highly respected Neurosurgery practice.

Essential Duties and Responsibilities

• Responsible for oversight of WC appointment types within provider’s schedules to ensure flow of patients is correct and matches the patient’s needs, etc.
• Provides patients, nurse case manager and adjusters with pre-registration instructions and directions to clinic locations.
• Efficiently and accurately gather and input patient demographic and payer and other necessary appointment information to ensure appointment is correct and can be billed correctly
• Obtains medical records and documents pertaining to the injury and treatment prior to appointments to ensure continuity of care and support the clinic workflow
• Work with the nurse case manager and adjuster to obtain the prior authorization and schedule the procedure(s) in a timely manner.
• Document all steps in the prior authorization process in the computer for all employees to have access to the information.
• Manage calendars/schedules to ensure tasks stay on track and all deadlines are met
• Handle confidential information and deal with professionals inside and outside the company with a high level of integrity and discretion
• Assist with communications, administrative tasks and scheduling related to each patient’s case
• Act as a liaison with claims adjusters, attorneys and patients to ensure all medical plans and obligations are met to their satisfaction
• Manage documentation and correspondence in strict confidence
• Responsible for oversight of case records, requesting documentation and case work flow
• Accurately document all communication and patient accounts of all actions taken in the EHR
• Maintains quality service by following organization standards.
• Other duties as assigned.

Professional Requirements

• Excellent organizational skills
• Strong communications skills
• Strong customer service experience
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills