Job Description
Job Description
Join Our Team as an Experienced Front Desk Agent – Jacksonville, Florida.
We are seeking a professional and customer-focused Front Desk Agent with prior experience to join our hospitality team in Phoenix, Arizona. As the first point of contact for guests, you will play a key role in creating a welcoming and memorable experience.
Position: Front Desk Agent (Experienced)
Location: Jacksonville, Florida.
Responsibilities:
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Greet and assist guests with check-in, check-out, and reservations.
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Provide exceptional customer service and respond promptly to guest inquiries.
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Handle payments, billing, and accurate recordkeeping.
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Coordinate with housekeeping and maintenance to ensure rooms are guest-ready.
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Resolve guest concerns with professionalism and efficiency.
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Maintain a clean and organized front desk area.
Requirements:
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Previous front desk or hotel customer service experience required.
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Strong communication and interpersonal skills.
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Ability to multitask and remain calm under pressure.
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Proficiency with hotel management systems (PMS) is a plus.
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Professional appearance and positive attitude.
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Flexible availability, including evenings, weekends, and holidays.
What We Offer:
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Competitive pay
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Supportive team environment
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Opportunities for career advancement in hospitality
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Recognition for excellent performance
If you have a passion for customer service and the experience to deliver top-quality guest relations, apply today and become part of our team in Jacksonville, Florida.