COMMUNITY AMBASSADOR/RECEPTION & GUEST SERVICES ASSOCIATE

Job Description

Job Description

About the Role

We are seeking a dedicated and polished Community Ambassador / Reception & Guest Services Associate to deliver exceptional service in a dynamic, high-touch corporate environment. This role combines luxury hospitality with operational excellence, ensuring every guest and VIP feels welcomed, valued, and supported throughout their visit.

Key Responsibilities

Guest Experience & Customer Service

• Deliver superior customer service, creating a warm and welcoming atmosphere for all guests.

• Handle guest inquiries, provide information about the establishment, and assist with check-ins and check-outs.

• Address and resolve guest complaints promptly and professionally, striving to ensure guest satisfaction.

• Engage with guests to understand their preferences, providing personalized recommendations for local attractions, dining, and activities.

• Stay up to date on local events, concerts, and seasonal activities to offer relevant and timely suggestions.

• Extend courtesy and urgency in welcoming and assisting guests, embodying the highest standards of hospitality—even beyond the front desk.

Operations & Coordination

• Oversee and manage room reservations, ensuring accurate data entry and efficient use of booking systems.

• Maintain updated records of guest bookings, room availability, and special requests.

• Collaborate closely with the front desk, housekeeping, and F&B teams to optimize room allocation and ensure seamless guest experiences.

• Communicate guest preferences and special requirements to relevant departments to meet needs effectively.

• Handle special guest requests, including transportation arrangements, restaurant reservations, and spa appointments.

VIP & High-Touch Services

• Identify VIP guests based on their preferences, requests, or status and deliver personalized, high-end service.

• Anticipate VIP needs and go above and beyond to exceed expectations.

• Coordinate with other departments to fulfill VIP requests and ensure a memorable and distinguished experience.

Safety & Facility Support

• Maintain a visible presence to ensure guest safety and security throughout the property.

• Respond promptly to safety concerns or emergencies and follow established protocols.

• Coordinate with security personnel and management to resolve security-related issues.

• Conduct regular inspections of office and guest areas to ensure a professional, welcoming environment.

• Support hoteling and mobile working practices by assisting with workspace reservations and managing occupancy.

• Liaise with facilities maintenance for timely upkeep of spaces.

Process & Performance Management

• Collaborate with leadership to define and implement robust policies, procedures, and standards that align with business goals.

• Identify and monitor Key Performance Indicators (KPI) to ensure adherence to all Service Level Agreements (SLA).

• Apply project and change management methodologies to identify and implement service improvement opportunities.

• Maintain and update the Site Operations Manual/Playbook to ensure accurate documentation of operational processes.

Qualifications

• Previous experience in hospitality, guest relations, or a corporate concierge environment preferred.

• Strong interpersonal and communication skills with a commitment to superior customer service.

• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to lift 50+ pounds as needed.

• Professional appearance and demeanor with a corporate-polished presentation.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Knowledge of local dining, entertainment, and attractions is a plus.

Why Join Us

This is an exciting opportunity to bring your passion for hospitality into a professional, service-driven environment. You will play a vital role in creating memorable experiences, building lasting guest relationships, and supporting seamless day-to-day operations.

Equal Opportunity Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

Company DescriptionForrest Solutions has been a privately owned company for 48 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.

Company Description

Forrest Solutions has been a privately owned company for 48 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.