Admissions Specialist - Bilingual

Job Description

Job DescriptionSummary

The Admissions Counselor in collaboration with the Associate Director is responsible for the recruitment and enrollment efforts of Mariano Moreno Culinary Institute. The Counselor will engage with prospective students and influencers via phone, text, email, and in-person to build relationships to attract and enroll a diverse first-year and transfer class for both domestic and international students. The Counselor assists in reviewing admission files and participates in on-campus events and group visits.

Essential Functions

Facilitate timely and appropriate information delivery to prospective students to move students through the various stages of enrollment - from inquiry to applicant to admitted student:

•English and Spanish Languages - MUST BE FLUENT IN BOTH LANGUAGES

• Develops prospects from current students, faculty, referral leads, conferences, educational fairs, career days, campus tours, or special events.

• Determine the prospective students preferred method of communication incorporating all media types to ensure the transmission of information is complete, succinct, and anticipatory in nature.

• Create and conduct follow-up via phone, text, email, live chat, web, and other methods of communication with prospects and applicants. Utilize appropriate social media channels to communicate directly with prospective students during the recruitment process.

• Handles and processes inquiries timely and accurately

• Contacts prospective students to present information and/or explain available programs and services. Communicates with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication.

• Maintain appropriate follow-up communication with these students regarding the status of their applications for admission and financial aid.

• Counsel prospective students to encourage campus visits and application submission.

• Advise and guide the prospective student and parents through the decision making and application process providing high-level coaching as well as technical assistance throughout the relationship.

• Promote student engagement with peers, faculty, and staff including department liaisons and academic advisors.

• Develop and maintain expertise in describing the university's scholarships, grants, and financial aid awarding policies and practices, and ensure the highest level of service and accuracy with families.

• Reports daily, weekly, monthly activities utilizing CRM and SIS systems.

•Act as spokesperson and first line of contact for the University.

• Incumbents should maintain a professional appearance at all times and conduct themselves in a professional manner while holding true to the core values of Mariano Moreno Culinary Institute

• Represent the Mariano Moreno brand and serve as a content expert for prospective students, parents, teachers, and guidance counselors

• Develops and maintains a network of relationships that will serve to increase enrollment, such as alumni, students, the business community, professional organizations, and student groups.

• Demonstrate and possess a strong understanding of cultural competency and how to communicate to different audiences.

• Prepare presentations for prospective students and accepted student audiences both small and large.

• Participate in on and off-campus events for prospects, accepted students, and special interest groups.

• Act as the in-house admission counselor, meeting with prospective students and families.

• Maintain effective communications with the departments of Financial Aid and Admissions Services as necessary to facilitate their efforts in the application process.

• Apprise the applicants of the needed credentials to receive an admissions decision

• Review student records to determine that all credentials required for admission have been received, authenticated and are official.

• Forecasts and tracks marketing and enrollment trends, analyzing collected data.

• Make recommendations for process improvements to improve workflow.

• Safeguard the confidentiality of student, staff and university information by exercising discretion in managing records and communication with faculty, staff, parents, alumni and current and prospective students.

• Performs other duties as assigned or required.

Required Knowledge & Skills:

1. Digital Media - Working knowledge of digital media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and persuade via digital, web, and social media.

2. Customer and Personal Service - Working knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

3. English and Spanish Languages - MUST BE FLUENT IN BOTH LANGUAGES

4. Marketing - Working knowledge of principles and methods for describing and promoting programs and services in order to achieve desired outcomes.

5. General knowledge of MS Office Suite (Outlook, Word and Excel).

Skills:
1. Persuasion - Basic skills in persuading others to change their minds or behavior.
2. Service Orientation - Basic skills in actively looking for ways to help people.
3. Active Listening - Basic skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
4. Critical Thinking - Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
5. Speaking - Basic skills in talking to others to convey information effectively.
6. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents.
7. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do.
8. Judgment and Decision Making - Basic skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
9. Self-Direction - Basic skills in motivating oneself to work independently, as well as working well within teams.

Preferred Education: Bachelor's Degree