BICYCLE CENTER - RETAIL SUPPORT SPECIALIST

Job Description

Job Description

BICYCLE CENTER – RETAIL SUPPORT SPECIALIST

Job Summary:

A critical member of the Broward Motorsports Cycling team, the cycling specialist balances a passion for people and excellence in retail.

A BMS Cycling specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand evangelist, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A cycling specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The cycling specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

Essential Duties/Responsibilities:

• Deliver best in class rider-service that ensures ongoing sales and high levels of rider satisfaction.
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs.
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Broward Motorsports, and the purchase process.
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out.
• Work with riders directly to determine their needs/identify their problems and subsequently recommend the right product or service.
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business.
• Use company literature/resources and available training to stay current on product features.
• Regular, dependable attendance and punctuality.

Physical Requirements:

• Must be able to work as business dictates which includes weekends.
• Required to stand for extensive time periods; while occasionally walking, kneeling, or reaching.

Benefits:

• Medical coverage with employer contribution for employee
• Dental and vision plans
• 401K and AFLAC plans available
• Paid vacation after 1 year of employment
• Paid sick days
• Paid holidays
• Ongoing training and development
• Employee discount program

We are an equal opportunity employer and a drug-free workplace.