Job Description
Position Title: Caregiver (Home Health & Home Care Services)
Reports To: Care Concierge Program Manager
Location: Florida, US (On-site)
Job Summary
The Caregiver will provide compassionate, high-quality, and personalized support to patients enrolled in the Care Concierge Program. This role combines traditional home health and home care responsibilities with a concierge approach, ensuring patients and their caregivers receive comprehensive assistance with daily living, health monitoring, care coordination, and social services navigation. The Caregiver acts as a trusted partner to help patients live safely, independently, and with dignity in their homes.
Key Responsibilities:
1. Personal Care & Daily Living Support
· Assist with activities of daily living (ADL's), including bathing, dressing, grooming, toileting, mobility, and feeding.
· Support instrumental activities of daily living (IADL's), such as meal preparation, light housekeeping, laundry, grocery shopping, and medication reminders.
· Ensure a safe and clean environment to prevent falls and accidents.
2. Health Monitoring & Support (Home Health)
· Take and record vital signs (blood pressure, pulse, weight, blood sugar if applicable).
· Monitor changes in the patient’s physical or mental condition and promptly report concerns to the supervising nurse or care manager.
· Support patients with prescribed exercise routines, mobility aids, and rehabilitation activities as instructed by healthcare providers.
· Assist with basic wound care, catheter care, or other delegated medical tasks (as permitted by training and regulations).
3. Care Coordination & Concierge Services
· Serve as the first point of contact between the patient, family, and care team.
· Coordinate appointments, transportation, and follow-up with healthcare providers.
· Help patients and families access community resources (social services, home-delivered meals, financial/insurance support, etc.).
· Maintain up-to-date care notes in the program’s care management system.
4. Companionship & Emotional Support
· Provide companionship, social engagement, and meaningful activities to reduce isolation.
· Offer emotional support to patients and caregivers, fostering trust and dignity.
· Encourage lifestyle modifications (diet, exercise, adherence to care plan) aligned with the patient’s goals.
5. Program-Specific Duties
· Participate in care team meetings and contribute insights on patient progress.
· Educate patients and families on available Care Concierge Program services.
· Support care managers in implementing personalized care plans.
· Uphold program standards of excellence, patient satisfaction, and cultural sensitivity.
Qualifications/Education & Certification
· High school diploma or equivalent (required).
· Certified Nursing Assistant (CNA), Home Health Aide (HHA), or Personal Care Aide (PCA) certification preferred.
· CPR and First Aid certification required.
Experience
· Minimum 1–2 years of experience in care-giving, home health, or related field preferred.
· Experience working with seniors, patients with chronic conditions (diabetes, hypertension, dementia, etc.), or post-acute patients is a plus.
Skills & Competencies
· Compassionate, patient, and service-oriented with excellent interpersonal skills.
· Ability to follow care plans and clinical instructions accurately.
· Strong observation, reporting, and documentation skills.
· Basic proficiency with smartphones, tablets, medical monitoring devices and EHR systems for recording patient notes.
· Ability to manage time effectively and work independently.
Working Conditions
· Patient homes, community settings, and healthcare facilities as needed.
· Flexible scheduling, including evenings, weekends, and holidays, depending on patient needs.
· Physical demands include lifting, transferring, and assisting patients with mobility.
Performance Metrics
· Patient and family satisfaction scores.
· Adherence to care plans and documentation accuracy.
· Responsiveness to changes in patient condition and timely reporting.
· Contribution to reducing hospital read missions and improving patient outcomes.