Job Description
Job Description
Job Title: Service Advisor
Job Description:
We are currently seeking a Service Advisor to join our team and provide exceptional customer service to our clients. The ideal candidate will be responsible for managing customer inquiries, scheduling service appointments, and ensuring a seamless service experience for our clients.
Key Responsibilities:
- Greet customers and assist them with their service needs in a professional and friendly manner.
- Listen to customer concerns and accurately document service requests.
- Provide customers with accurate estimates for service work and explain the recommended services.
- Schedule service appointments and coordinate with the service department to ensure timely completion of work.
- Keep customers informed of the status of their vehicles and provide updates on any delays or additional work needed.
- Stay up to date on product knowledge and industry trends to provide accurate information to customers.
- Collaborate with service technicians and parts department to ensure a smooth service process for customers.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in customer service or automotive industry preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
About Firkins:
- We are family owned and have been in business for over 70 years.
- We are located in Bradenton, Florida – just 10 minutes from award winning beaches!
- Customer Service is our number one priority.
- Our Service Department is currently expanding to better serve our community.
If you are a customer-focused individual with a passion for the automotive industry, we encourage you to apply for the Service Advisor position and join our team.
Up to $3000.00 Sign on bonus available
Benefits:
- Full time benefits include
- 401K with a match
- Health
- Dental
- Vision
- Aflac,
- Free college tuition program for you and your family