Job Description
Job Description
Pay Range - $17-$20/hr
Operations & Staff Management
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Personnel Deployment: Direct the workflow of 20-35 staff members per shift. Reassign staff dynamically between zones based on queue length and crowd density.
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Turnaround Management: Ensure parties and private events start and end precisely on time to maximize booking capacity.
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Revenue Protection: Audit cash drawers and POS terminals at the start and end of shifts. Investigate any variances over $5.00 immediately.
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Facility Readiness: Conduct "pre-shift" walkthroughs 30 minutes before opening and "post-shift" inspections after closing to ensure the facility is sanitized and secured.
Compliance & Safety Responsibilities
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Safety Enforcement: Maintain a 100% "active floor" presence. Monitor venue for safety hazards that violate facility policy.
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Incident Reporting: Document any incidents using the standard Incident Report Form.
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Labor Law Compliance: Monitor and enforce break schedules. Ensure all staff under the age of 18 are working within the legal hour constraints mandated by Florida and Federal law.
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Alcohol/Concession Oversight: If applicable, ensure all staff are verifying identification at admissions and following Florida "Responsible Vendor" guidelines for snack bar/concession sales.
Performance Metrics
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Shift Productivity: Ensure staff is optimally utilized during shift, including slow times.
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Retention: Reducing staff turnover within the weekend cohort through professional, neutral conflict resolution.
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Guest Experience: Resolving 90% of guest complaints on-site without escalating to the General Manager.
Required Qualifications
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Experience: Minimum 2 years of "Floor Management" in high-volume hospitality (e.g., full-service restaurants, Family Entertainment Center, theme parks, or large-scale retail).
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Physical Demands: Ability to remain on feet for 8+ hours in a high-decibel environment.
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Availability: Must be available for Friday, Saturday, and Sunday (Full Days/ Nights).
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Temperament: Demonstrated ability to maintain a calm, authoritative demeanor during high-stress operational peaks.