Job Description
Quality and Training Manager – LQA Standards
Caribbean
Position Overview
We are seeking a Quality and Training Manager with proven experience in a Forbes Travel Guide–rated luxury hotel. This role owns the end-to-end quality journey, ensuring brand excellence, LQA compliance, and Forbes standards are not just met, but embedded into daily operations.
This is a hands-on leadership role for a detail-obsessed professional who lives and breathes luxury service, continuous improvement, and high-performance culture.
Forbes experience is mandatory. No exceptions.
Key Responsibilities
Quality & Standards
- Lead and manage all LQA and Forbes Travel Guide standards across the property
- Conduct regular internal audits, gap analyses, and service evaluations
- Drive corrective action plans and follow-up to ensure sustained compliance
- Act as the property lead for Forbes inspections and LQA assessments
- Maintain SOPs aligned with the luxury brand, LQA, and Forbes requirements
Training & Development
- Design and deliver structured training programs aligned with the Forbes service culture
- Coach department heads and line teams on luxury service behaviors and brand storytelling
- Embed service excellence through onboarding, refresher training, and leadership workshops
- Track training effectiveness through KPIs, guest feedback, and audit results
Guest Experience & Culture
- Champion a guest-centric, luxury-driven mindset across all departments
- Analyze guest feedback, Forbes reports, and quality data to drive improvements
- Partner with Operations and HR to reinforce accountability and service consistency