REFERRAL AND FRONT DESK COORDINATOR

Job Description

Job DescriptionJob Opportunity: Experienced Medical Referral Coordinator

We are seeking a highly skilled Medical Referral Coordinator with a minimum of 2 years experience in obtaining authorizations from various insurance carriers, including Humana, AvMed, UHC, NCH, Aetna, Ambetter, Cigna, and others. The ideal candidate is adept at navigating Availity, can multitask, demonstrates keen attention to detail, exceptional customer support skills, and is proficient across all types of devices and technologies. Our population is diverse, so we seek candidates that are bilingual in both Spanish and English. This is a part-time position (25 to 35-hours/wk); however, candidates with exceptional performance may advance to full-time hours (40-hrs).

Key Requirements:

• Minimum 1 year front desk experience
• Minimum 1 year customer support experience (preferably in the medical field)
• Minimum 2 years of experience with insurance authorization requests
• Proficiency with eClinicalWorks (eCW)
• Bilingual in Spanish and English - Fluent in English is a MUST.
• Strong multitasking abilities, with a high level of attention to detail
• Good understanding of modern technology:
  • Uses technology effectively and ethically across different situations appropriately; and
  • Can work with digital tools and systems to improve efficiency and solve problems.
• Registered/Certified Medical Assistant (highly preferred)
• Knowledge/implementation of HIPAA compliance
• Familiarity with cardiac devices and electrophysiology procedures is a plus.
• Front Desk Duties:
  • Greet and interact well with patients
  • Check-in/Check-out patients
  • Confirm and make appointments
  • Collect co-pays, deductibles, and patient balances
  • Answer multi-line phone system
  • Helping patients with medical questions

Candidate should possess these qualities:

• Work ethic:
  • Demonstrate consistency (e.g., showing up regularly, performing at the highest level repeatedly)
  • Initiative (taking action without being told)
  • Perseverance (pushing through challenges)
• Demonstrate effective / professional communication skills while being polite and efficient with patients, providers, management, and office team
• Detail oriented and well-organized
• Exceptional work efficiency and independence
• Able to multi-task
• Fast learner
• Team player
• Knowledge of medical terminology
• Knowledge of cardiac devices (preferred)
• Proficient computer skills and working knowledge of Microsoft Excel (preferred)

If you are a dedicated and detail-oriented professional with the required experience, we’d love to hear from you! Apply today to join our team.

If you prefer to send your resume before applying, send it here: apply@heartrhythmsolutions.com