Medical Assistant_JUP

Job Description

Job DescriptionSalary: 16.00

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 
   Prepare patient for examination.
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     Note brief history or the reason for the visit in the patient's chart/EMR system
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     Take and record height, weight, and blood pressure, pulse rate, respiration,
     
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     Assist the clinical staff in completing examination procedures as instructed.
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     Administer medications and injections as ordered.
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     Follow Universal Precautions to protect self and patients.
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     Assist the medical staff in patient education and family planning and counseling.
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     Stock exam rooms with supplies
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     Perform CLIA waived testing
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     Under the direction of the provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
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     Obtain Laboratory samples and complete paperwork as ordered by the provider
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     Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

1. 
   Enter data, documents and performs procedures.
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     Physician orders are correctly entered using electronic information/data systems.
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     Information related to procedures, injections, allergy skin tests, collection date and times is documented correctly and in accordance with departmental policy.
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     Patient medications are correctly documented and updated as needed.
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     Completely fill out office forms (i.e. referral forms) when necessary.
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     Complete vaccine logs/forms
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     Interpret for the clinical staff when necessary, "Spanish/English."

1. 
   Provide a high standard of customer service maintains workflow and resolves problems.
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     A professional demeanor is maintained at all times with patients, patient families, co-workers and other healthcare professionals.
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     Problems are resolved using appropriate resources and in accordance with departmental guidelines.
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     Unresolved problems are clearly communicated to the supervisor in a timely manner.
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     Workflow is maintained in accordance with departmental standards.
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     Ability to relate to the public regardless of racial, ethnic and economic status.

1. 
   Demonstrate knowledge of quality, safety and compliance.
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     All samples are handled according to safety protocols.
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     Data for Quality Assurance is submitted to supervisor in a timely manner.
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     OSHA Compliance regulations are adhered to at all times.

1. 
   Perform area-specific support/clinical activities.
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     Accuracy and quality are maintained for activities.
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     Specific support functions are handled in an organized and timely fashion.
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     Deadlines for activities are met.
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     Specific support functions are handled in accordance with departmental policies and procedures.

ORGANIZATIONAL DUTIES

1. 
   Communicate appropriately using good interpersonal skills.
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     Positive, professional demeanor is projected through verbal and non-verbal communications.
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     Information for patients and staff is delivered in a manner that is supportive, timely and understandable
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     Interpersonal conflicts are resolved using appropriate methods and organizational resources, including but not limited to Employee Relations Services.
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     Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
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     Ideas and suggestions are clearly communicated.
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     Clarification of communication is requested when appropriate.

1. 
   Serve, manage and support internal and external customers.
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     Privacy is maintained at all times for patient and employee information.
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     Actions are initiated to meet or exceed customer/co-worker expectations in delivering service by implementing the I Make the Difference philosophy (Ownership begins with me; Greet customers by making eye contact and smiling; Provide positive, professional and prompt responses, e.g. helping visitors find their way; Close every interaction with - Is there anything else I can do for you?).
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     Appropriate resources throughout the Organization are used consistently to meet customer needs.
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     Relationships with staff in other work areas are fostered to meet internal and external customer needs.
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     Positive working relationships with peers, management and customers are maintained at all times.
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     Organizational Mission and Values of Respect, Integrity, Stewardship and Excellence are evident in behaviors.

1. 
   Participate in performance improvement activities.
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     Participation in Performance Improvement activities and initiatives is on-going.
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     Initiative is demonstrated to proactively diagnose and resolve problems.
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     Change is met with positive, supportive behavior.

1. 
   Participate as a team member and is accountable for own work responsibilities.
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     Time off is scheduled to avoid disrupting workflow.
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     Help is offered to others to solve problems and complete tasks to facilitate communication and positive team dynamics.
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     Productive work habits are consistently displayed.
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     Accountability for actions and decisions is demonstrated in daily work.
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     Feedback is solicited and accepted in a positive manner.
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     Constructive input is offered to support the work unit.