Job Description
Job Description
About The Performance Lab
At The Performance Lab, we deliver high-performance, patient-centered care focused on wellness, recovery, and optimization. Our clinic blends innovation with hospitality, and we are seeking a Concierge Receptionist who will be the face of that experience—offering a seamless and exceptional welcome to every patient.
The Concierge Receptionist plays a key role in creating a first-class experience for patients, guests, and visitors. This is more than a front desk role—it blends hospitality, professionalism, and administrative support in a setting where service and care intersect. You will manage check-ins, appointment coordination, and patient flow while maintaining a polished, warm, and efficient front-of-house atmosphere.
Key Responsibilities
- Greet all patients and guests with professionalism and warmth
- Manage appointment check-ins/check-outs and schedule follow-ups
- Answer multi-line phone calls and route messages appropriately
- Maintain the waiting area’s cleanliness and ambiance
- Assist with new patient onboarding and intake forms
- Coordinate daily flow with clinical staff to minimize wait times
- Handle basic billing inquiries, payments, and receipt printing
- Support administrative and hospitality duties as needed
Qualifications
- 1–3 years of experience in a concierge, hospitality, or medical front desk role
- Exceptional communication and customer service skills
- Comfortable with EHR and scheduling systems (e.g., Athena, eClinicalWorks, or similar)
- Highly organized, detail-oriented, and calm under pressure
- Professional appearance and demeanor
- Flexible and adaptable in a fast-paced, patient-facing environment
Preferred
- Experience in a wellness, boutique medical, or private practice setting
- Bilingual skills (not required, but a plus)
Company DescriptionThe Performance Lab is a dynamic and forward-thinking medical practice dedicated to optimizing health, performance, and wellness for every patient we serve. Our multidisciplinary team brings together clinical excellence, evidence-based care, and cutting-edge technology to deliver personalized, results-driven services.
At The Performance Lab, we believe in creating a supportive and collaborative work environment where professionals are empowered to thrive. Whether you're on the clinical team or part of our administrative backbone, you’ll play a vital role in helping patients achieve their best selves.
We are committed to innovation, integrity, and impact—and we're growing. If you're passionate about making a difference in healthcare and working with a high-performing team, we’d love to meet you.
Company Description
The Performance Lab is a dynamic and forward-thinking medical practice dedicated to optimizing health, performance, and wellness for every patient we serve. Our multidisciplinary team brings together clinical excellence, evidence-based care, and cutting-edge technology to deliver personalized, results-driven services.\r\n\r\nAt The Performance Lab, we believe in creating a supportive and collaborative work environment where professionals are empowered to thrive. Whether you're on the clinical team or part of our administrative backbone, you’ll play a vital role in helping patients achieve their best selves.\r\n\r\nWe are committed to innovation, integrity, and impact—and we're growing. If you're passionate about making a difference in healthcare and working with a high-performing team, we’d love to meet you.