Senior Director of Global Shared Services

Job Description

Are you a builder, innovator, and strategic operational leader? Our client an international publicly traded company is looking for a Senior Director of Global Shared Services to redefine how our global teams work together across Finance, HR, IT, and other key support functions.

In this role, you’ll lead the charge on process excellence, automation, AI-driven efficiency, and world-class service delivery—all while shaping a consistent, high-quality experience for employees and customers across every region.

✨ What You’ll Lead

• Drive the global shared services vision and operational strategy.
• Oversee multiple service centers and centralized support teams around the world.
• Implement smart automation, digital workflows, and scalable processes.
• Own global SLAs, KPIs, service governance, and continuous improvement.
• Build trusted relationships with senior stakeholders across all regions.
• Develop, mentor, and inspire high-performing global teams.

💼 What You Bring

• 10+ years of experience in shared services, global operations, or similar leadership roles.
• A track record of transforming processes through AI, automation, and digital tools.
• Strong leadership, communication, and change-management skills.
• Experience guiding large, multicultural teams in fast-moving environments.
• A passion for operational excellence and delivering measurable impact.

🌐 Why This Role Matters

You’ll play a pivotal role in building a more efficient, connected, and future-ready organization—one that delivers consistent, reliable, and scalable services to teams and customers around the globe.