Job Description
Job Description
We are looking for a detail-oriented Medical Receptionist to join an upscale plastic surgery office in Palm Beach Gardens, Florida. This is a position offering an excellent opportunity to provide exceptional patient care and administrative support in a dynamic environment. The role involves front desk coordination and requires strong interpersonal skills with a focus on delivering a high-quality experience to patients.
Responsibilities:
• Welcome patients warmly and manage their check-in process, including distributing and collecting necessary paperwork.
• Answer and manage incoming calls using a multi-line phone system, ensuring prompt and courteous communication.
• Verify insurance information and maintain accurate patient records.
• Assist with both front and back desk operations, such as organizing files and preparing exam rooms.
• Schedule appointments and coordinate patient flow to ensure efficient clinic operations.
• Provide concierge-level customer service to enhance patient satisfaction.
• Collaborate with clinical staff to facilitate smooth transitions for patients between reception and examination areas.
• Maintain a courteous demeanor in all interactions with patients and team members.
• Utilize Microsoft Office tools, including Excel, Outlook, and Word, for data entry and administrative tasks.
• Support the office's organizational needs by managing files and supplies effectively.
• Proven experience in administrative assistance, preferably in a medical or clinical setting.
• Strong ability to handle multi-line phone systems and manage high call volumes.
• Exceptional customer service and interpersonal skills, with extensive experience and a detail-oriented demeanor.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
• Experience with insurance verification processes is highly desirable.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Familiarity with concierge services and patient-focused care is a plus.
• Previous experience in organizing files and maintaining accurate records.