Job Description
Job DescriptionReports To: Director of IT
About Scenthound
Scenthound is the first membership-based franchise providing affordable, accessible, and wellness-focused dog care. Our unique approach to routine groomingfocused on Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.)helps pet parents keep their dogs clean, healthy, and happy.
Founded in 2015 and franchising since 2019, weve grown rapidly through our technology-driven model, with a national footprint and an expanding customer base. As we continue to scale, we are looking for a detail-oriented, tech-savvy Software Solutions Specialist to support our operational, franchise, and customer technology needs.
Position Summary
The Software Solutions Specialist plays a critical role in supporting Scenthound's expanding franchise network and internal teams by maintaining and optimizing a diverse technology ecosystem. This role supports the corporate team, franchisees and their staff, and mobile app users, and works cross-functionally with departments such as Operations and Marketing.
A key part of the role is onboarding all new franchisees, including configuring their software tools and resolving issues during their launch. The ideal candidate is a self-starter who thrives in a fast-paced environment, loves working with technology, and enjoys solving problems across multiple platforms. You will also lead or contribute to quarterly initiatives under our EOS (Entrepreneurial Operating System) framework.
Key Responsibilities
Manage and support Scenthounds SaaS ecosystem, including platforms such as MyTime, Zoho One, Microsoft 365, LearnUpon, SquareSpace, Nextiva, SMS Magic, Verkada, Customer.io, Zapier, and our custom-built mobile/web applications
Onboard new franchisees by configuring their software tools and supporting them through launch
Troubleshoot and triage mobile/web app issues; coordinate with product and development teams to track bugs and communicate fixes
Use MySQL to identify and diagnose data-related issues in our mobile and web applications
Provision and manage user access across platforms (e.g., Azure AD, Microsoft 365)
Support automated messaging and campaign workflows via Customer.io and SMS Magic
Provide support for location-specific configurations in coordination with other teams
Create and maintain internal documentation and provide training to new users as needed
Collaborate cross-functionally with departments like Marketing and Operations to support technology-related initiatives
Manage relationships with vendors, including troubleshooting escalations and ensuring service continuity
Contribute to company-wide initiatives (EOS "rocks") focused on process improvement, automation, and operational efficiency
Respond to internal support requests within defined service levels
Qualifications
BA/BS degree or equivalent work experience
2+ years in a technical operations, business systems, or support-focused role
Experience supporting SaaS platforms and integrations in a cloud-only environment
Familiarity with Zapier or similar low-code/no-code tools (highly preferred)
Basic experience with MySQL (reading and writing simple queries)
Experience supporting mobile applications and working with product/dev teams on issue resolution
Experience with CRM and campaign automation platforms
Strong knowledge of Microsoft 365 administration
Experience working with or supporting franchise-based business models is a plus
Excellent verbal and written communication skills
Ability to work independently and manage multiple tools and tasks simultaneously
Core Attributes
Passion for technology and dog wellness
Naturally detail-oriented and systems-minded
Strong problem-solving instincts and ownership mentality
Excellent interpersonal and vendor management skills
Adaptable and effective in a fast-paced, evolving environment
COMPENSATION & BENEFITS
Salary range $55,000 to $65,000 annually
Competitive salary commensurate with experience
Health Insurance (Dental, Vision and Medical)
401(k)
Paid time off
Energetic, fun, loving work environment
Unlimited growth potential with an expanding business
Working at a company that is making the difference in the lives of dogs and dog parents!
LOCATION & TRAVEL REQUIREMENTS
Remote or onsite if local to Jupiter, Florida (Scenthound HQ)
Occasional travel for corporate training, annual meetings in Florida