Job Description
Job DescriptionDescription:
Job Summary:
The General Manager of Southern Marine Supplies is responsible for overseeing the overall operations of the store, ensuring the delivery of expectational Customer services, and driving the store’s goals and growth. This role requires strong leadership skills, strategic planning and the ability to manage and develop a high-performing team. The candidate must have a deep understanding of the marine industry, exceptional leadership skills, and a strong focus on customer relationship management, sales performance improvement, and overseeing key sales operations.
Customer Service and Sales
o Oversee day-to-day operations, assigning weekly performance goals, setting sales targets and performance goals, ensuring alignment with the company’s overall objectives.
o Ensure team members deliver friendly, professional, expert knowledge and timely service to all Customers.
o Collaborate with the leadership team to develop and implement comprehensive sales strategies that support the organization’s short- and long-term goals.
o Develop strategies to increase customer count, and loyalty members, increase store traffic, and optimize profitability.
o Manage product inventory and oversee ordering to ensure product availability for clients.
o Analyze market trends, customer needs, and competitive dynamics within the marine sector to drive strategic decisions and identify new opportunities.
o Mitigate business risks through implementation of standard operating procedures.
Store/Sales Operations:
o Manage overall store operations, including expenses, merchandising standards, inventory management, budgeting, compliance, safety and security policies to provide a safe environment for staff and customers.
o Monitor sales performance against targets and adjust strategies as needed to ensure financial objectives are met.
o Ensure the store and staff have the highest knowledge of the products and services provided across all the companies.
o Collaborate with marketing, product development, and operations teams to ensure a cohesive approach to market penetration and customer satisfaction.
o Evaluate and recommend strategies for optimizing retail shelf space, inventory placement, and turnover to maximize sales efficiency.
o Resolve complex customer issues, serving as an escalation point for the sales team.
Leadership and Team Development:
o Onboard, train and develop high-performing team members to achieve goals and business objectives.
o Conduct regular training sessions on advanced sales techniques, product knowledge, and industry updates to ensure the team is equipped to meet and exceed sales targets.
o Mentor and develop sales staff, creating clear career progression paths and ensuring continuous professional growth.
o Enforces policies, procedures and standards.
o Resolve internal staff conflicts efficiently to promote team unity.
Strategic Planning and Analysis:
o Analyze relevant data to inform store-specific strategies and drive execution of sales and service strategies.
o Ensure team members are proficient in using CRM tools for tracking customer interactions, managing sales pipelines, and analyzing data.
o Create and implement SOPs for sales funnel reporting and promote internal cohesion, teamwork, support, and lead generation.
o Use software to research, analyze, and track purchases to develop further strategies.
o Performs other duties as assigned.
Pre - Employment Conditions: Background and Drug Screening
Benefits:
Quarterly Profit Share Plan
Medical, Dental, Vision, and Life Insurance (company pays 100% of employee-only health, dental, vision, and life insurance)
401K plus company match
Paid Holiday, and PTO
EEO Statement:
Elite Marine, Southern Marine Supply, Spot Zero is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Elite Marine, Southern Marine Supply, Spot Zero is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.
Requirements:
Knowledge skills and abilities:
· Excellent customer service abilities
· Excellent managerial experience and supervisory skills
· Excellent verbal and written communication and interpersonal skills
· Excellent proficient in Microsoft office suite and related software
· Organizational skills and attention to detail
· Analytical, Decision-making and problem-solving skills
· Proven leadership skills with the ability to inspire and motivate
· Ability to develop a maintain budget
Required Experience:
· Bachelor’s Degree or equivalent to retail management or related field
· 5+ years of experience in retail management, overseeing teams, preferably in the marine industry
· Previous track record of achieving sales, target and managing a successful retail store
· Self-starter with a ‘hunter’ mentality to continuously develop and drive new and incremental sales
· Experience with the creation and execution of SOPs and process improvement programs
· Experience or knowledge of both fulfillment center and or drop ship processes is highly preferred
· Experienced in research, review, selection/overseeing migration, rollout, and user training process
Physical Requirements:
· Prolonged periods of sitting at a desk or working on a computer
· Must be able to live 15 pounds at times