Hotel Front Desk Agent

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$15 per hour

Responsibilities:

• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations
• High school diploma, GED, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

About Company

Staybridge Suites Tallahassee I-10 East welcomes you!

We are located near I-10 and Highway 90 at exit 209B in Tallahassee, Florida. We are close to both Tallahassee hospitals: Tallahassee Memorial and HCA Hospital, and just 20 minutes from the Tallahassee International Airport.

Our hotel is located close to several destinations such as the Antique Car Museum, the Governor's Square Mall, the Florida Capitol, Florida State University FSU, Doak Campbell Stadium, Florida A&M University FAMU, and Tallahassee State College TSC.

The Staybridge Suites Tallahassee Hotel is near major corporations and state agencies such as Mainline Information Systems, IBM, URS, AHCA, Department of Agriculture, Department of Education, and more.