Front Desk Receptionist

Job Description

Job DescriptionDescription:

The Front Desk Receptionist is the first point of contact for patients at our PET Imaging Department. This role is critical to delivering an exceptional patient experience while ensuring efficient front-office operations. The ideal candidate is professional, compassionate, detail-oriented, and comfortable working in a fast-paced medical environment.

Key Responsibilities:

Patient Experience & Front Desk Operations

• Greet patients and visitors warmly and professionally upon arrival
  
• Check patients in and out accurately and efficiently
  
• Verify patient demographics, insurance information, and identification
  
• Collect co-payments, deductibles, and outstanding balances
  
• Provide clear instructions regarding appointments, paperwork, and preparation
  

Scheduling & Communication

• Schedule, confirm, and reschedule PET imaging appointments
  
• Answer incoming calls and route messages appropriately
  
• Communicate effectively with patients regarding appointment reminders, preparation instructions, and follow-ups
  
• Coordinate with technologists and clinical staff to ensure smooth patient flow
  

Administrative & Office Support

• Maintain accurate patient records in the EMR system
  
• Scan, upload, and organize patient documentation
  
• Ensure HIPAA compliance and patient confidentiality at all times
  
• Maintain a clean, organized, and welcoming front desk area
  

Insurance & Documentation Support

• Verify insurance eligibility and authorizations as needed
  
• Obtain and review referrals, orders, and required documentation
  
• Flag missing or incomplete paperwork prior to appointments

Requirements:Qualifications & Requirements

• High school diploma or equivalent (required)
  
• Previous experience in a medical front desk, imaging center, or healthcare setting (preferred)
  
• Knowledge of medical terminology and insurance basics (preferred)
  
• Proficiency with EMR systems and basic computer applications
  
• Strong communication and customer service skills
  
• Ability to multitask, prioritize, and work efficiently under pressure
  
• Bilingual skills are a plus (Spanish preferred, if applicable)
  

Skills & Competencies

• Excellent interpersonal and patient-service skills
  
• Strong attention to detail and organizational abilities
  
• Professional demeanor with a compassionate approach
  
• Reliable, punctual, and team-oriented
  
• Ability to handle sensitive situations with empathy and discretion