Tier 1-2 Network Admin / Service Desk Reactive Support

Job Description

Job Description

Are you looking for a fast paced environment where you get to work on new technology on a daily basis? Then predictiveIT is the place for you! At predictiveIT, we're going places. If you're confident you're an A player, we want you to come with us.

predictiveIT offers IT professionals a career opportunity in which they are rewarded with highly competitive compensation, through which they can increase through personal and team performance. IT professionals are constantly challenged and given the opportunity to expand their technical skill set and professional certifications. In addition, PIT has great benefits, fast pace working environment with positive leadership who acknowledge and appreciate their team members!

predictiveIT is currently seeking a career oriented, self-motivated, and dedicated IT professional to join our team as a Network admin and Service Desk Engineer - (Reactive Support).

Who you are?

• Energetic, flexible, and driven individual with a thirst for knowledge and a passion for new technologies.
• A results-oriented Rockstar, who’s enthusiastic, hardworking, and committed to personal and professional development.
• Excellent at customer service and communication skills and have the ability to talk tech with clients at all levels (and have them understand what you’re saying!)
• The ability to work independently and self-motivate in a professional but fun environment while remaining cool under pressure is essential.
• Love interacting with end-users, helping people solve technical problems and training end users how to use their technology to be more productive.
• Get the job done at any cost professional who focuses first on solving problems rather than placing blame.
• Do whatever IT takes to make the clients happy and resolve issues quickly

Here's what you'll be doing!

• The primary job function will focus on onsite (and remote) escalations when needed, working with the client's TAM to gather information for them to build out client standards and working on the Service Desk taking incoming call and working tickets sent to support. This role also includes hardware installs at the clients locations IE: Computers and network equipment etc.
• You’ll record, track, and escalate cases through our already established tracking system as well as help keep our documentation top-notch and up to date.
• Provide reactive support & remediation services for alerts that come from our RMM software.
• You will need to be familiar with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity.
• Provide a best in class customer experience by providing fast response to requests, friendly interactions, frequent communication, follow up and follow through.
• You’ll get to be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite.

Requirements:

• Knowledge of Windows 8 / 10 / 11 OS X Desktop Operating Systems
• Knowledge of Windows Server 16 / 19 / 22
• Active Directory and Azure AD knowledge
• Knowledge of the Microsoft Office Suite / Office 365 and G-Suite
• Excellent time management skills
• Impressive verbal, written, and communications skills
• Ability to lift and carry computer components up to 50 pounds
• Reliable transportation
• A+ Certification and/or Network+ Certification is preferred
• Familiarity with Autotask Ticketing System and Datto RMM is preferred, but not required
• Mac experience (and an interest in learning even more!) is a huge plus!
• Driving to client locations in and around the Tampa Bay area

Benefits:

• Company pays up to $500 of the medical / dental / vision costs for the employee
• Paid holidays and vacation time
• Fun and energetic company culture
• Continuing education and certification assistance
• 401k with 4% company match
• Hybrid Work Environment, work from home on Mondays and Fridays upon completion of your 90 day probation

Company DescriptionpredictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. We have been servicing businesses locally, nationally and internationally since 2004. We have a great team, great culture and great clients. predictiveIT provides excellent benefits including covering a large portion of the cost of our employees’ health insurance and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve.

INSURANCE

Medical, Dental, Vision, and Life Insurance

PAID TIME OFF

Vacation, Personal Time, Sick Time, and Holidays

INVESTMENTS

401K and Flexible Spending Accounts

WORK PLACE
Hybrid work environment: Mondays and Fridays are work from home days. All though we are hybrid work environment weekly onsite scheduling is still required for this role.

***Benefits apply after the completion of a 90-day probationary period of employment***

Company Description

predictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. We have been servicing businesses locally, nationally and internationally since 2004. We have a great team, great culture and great clients. predictiveIT provides excellent benefits including covering a large portion of the cost of our employees’ health insurance and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve.\r\n\r\nINSURANCE\r\n\r\nMedical, Dental, Vision, and Life Insurance\r\n\r\n\r\nPAID TIME OFF\r\n\r\nVacation, Personal Time, Sick Time, and Holidays\r\n\r\n\r\nINVESTMENTS\r\n\r\n401K and Flexible Spending Accounts\r\n\r\nWORK PLACE\r\nHybrid work environment: Mondays and Fridays are work from home days. All though we are hybrid work environment weekly onsite scheduling is still required for this role. \r\n\r\n***Benefits apply after the completion of a 90-day probationary period of employment***