Medical Office Checkout Specialist / Front Desk Checkout

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Competitive salary
• Paid time off
• 401(k)

Location: LADY LAKE, FL
Employment Type: FULL TIME
Schedule: 8-5 M-F

Job Summary

We are seeking a friendly, detail-oriented Medical Office Checkout Specialist to join our healthcare team. This role is responsible for assisting patients at checkout, scheduling follow-up appointments, collecting payments, and ensuring a smooth and positive end-of-visit experience. The ideal candidate is professional, organized, and comfortable working in a fast-paced medical environment.

Key Responsibilities

• Greet patients at checkout in a courteous and professional manner
• Schedule follow-up appointments, referrals, and procedures as directed
• Collect co-pays, deductibles, and outstanding balances
• Verify patient information and insurance details at checkout
• Provide patients with visit summaries, instructions, and receipts
• Answer basic billing and scheduling questions or direct patients appropriately
• Maintain accurate documentation in the electronic medical record (EMR) system
• Communicate effectively with clinical staff and billing departments
• Maintain patient confidentiality and comply with HIPAA regulations

Qualifications

• High school diploma or equivalent required
• Previous experience in a medical office, front desk, or checkout role preferred
• Knowledge of medical terminology and insurance processes is a plus
• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask and work efficiently in a busy environment
• Proficiency with computers and medical software/EMR systems

Skills & Attributes

• Friendly, professional demeanor
• Dependable and punctual
• Team-oriented with a positive attitude
• Ability to handle sensitive patient information discreetly