Medical Staff Office- Manager

Job Description

Job Description

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• College degree preferred, or equivalent combination of training and experience required.
• NAMSS certification preferred but not required.

Experience / Qualifications

• Minimum of 5-8 years of experience in Medical Staff functions required.
• Excellent written and verbal communication skills; excellent computer skills including privileging software and Microsoft applications
• This position requires knowledeg of all aspects of the Medical Staff services work.
• Surveying hands-on experience is a plus.
• High level knowledge of computer and office systems and information management including the ability to retrieve, display, and interpret large amounts of data.
• Ability to interat with physicians and hospital staff in an effective manner.
• This role requires critical thinking skills, effective communication, decisive judement, and the ability to build and foster positive relationshipes with team members.

Position Summary

Under the direction of the Medical Staff Director, the Medical Staff Office Manager assists and provides support to the Medical Staff credentialing process by performing the following functions:

• High level knowledge of initiall credentialing and reappointments of the medical and allied health staff andmaintenance of credentials files.
• Will serve as support for all medical staff committees, department meeting, and general Staff Meetings.
• Management of physician dues account.
• Management of ER Call Schedule.
• Supervision of the Medical Staff Coordinators.
• Assures all departmental activities are within guidelines set forth in the Medical Staff bylaws and Regulatory Agencies.
• Assist Director with reports, matrix, and rosters as needed.
• Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
• Ensures that information disseminated to staff is monitored for effectiveness and changed as needed.
• Understands and enforces hospital and personnel policies and procedures.
• Serve on hospital and Patient Care Services committees, teams, and work groups as requested.
• Performs other duties as assigned.

Leadership Competencies

Establishing Relationships

• Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

• Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.

Inspiring and Motivating Others

• Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions.

Demonstrating Emotional Intelligence

• Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

• Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Acting Strategically

• Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization.

Being a Champion for Change and Innovation

• Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes.

Communicating Effectively

• Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.

Promoting Diversity and Inclusion

• Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Holding Self and Others Accountable

Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability.

Physical Requirements

• Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs.

Threshold Requirements

• These threshold requirements are required and completed yearly basis
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments). I have reviewed these job requirements and verify that I can perform all essential functions of this position.

Jupiter Medical Center- Employee Acknowledgement of Confidentiality, Conflict of Interest and Corporate Compliance/Code of Conduct

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