Job Description
Job Description
We are seeking a highly motivated and experienced hospitality professional to join our team as a Front Office Manager.
The candidate will have a strong background in hotel operations, guest satisfaction, and staff leadership, with hands-on knowledge of property management systems (PMS) and day-to-day guest experience oversight.
Key Responsibilities
- Oversee daily front office operations and ensure smooth guest check-ins and check-outs.
- Maintain exceptional guest relations, promptly addressing requests, complaints, and special needs.
- Manage reservations and room assignments through PMS (Cloudbeds)
- Coordinate with housekeeping and maintenance to ensure room readiness and quality.
- Monitor guest reviews and implement strategies to enhance ratings and satisfaction.
- Prepare daily reports, handle billing inquiries, and manage cash/credit transactions.
- Support management with administrative tasks, audits, and inventory tracking.
- Make sure the rooms are not damaged.
- Ensure that the property is perfect.
- Excellent problem solving skills.
REQUIRED:
2 years of Hotel Experience required
RESUME REQUIRED
BACKGROUND CHECK REQUIRED
WORK DAYS: Thursday, Friday, Saturday, Sunday
Additional day maybe added
Company Description19 room hotel with high standards at the hear of Fort Lauderdale.
Company Description
19 room hotel with high standards at the hear of Fort Lauderdale.