Spa Operations Manager

Job Description

Job Description

The Haven Luxe Spa is a rapidly growing luxury day spa that provides massages, facials, reflexology, and other body treatments 7 days a week.

If you are Friendly, Outgoing and Enthusiastic with excellent sales and customer service skills, then we would like to speak with you about becoming the Spa Operations Manager at our Delray Beach location!

As the Spa Operations Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. In this role you will need to understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

***MUST HAVE EXPERIENCE MANAGING A DAY SPA OR RESORT SPA!***

Primary Responsibilities include:

Assists the Owner by managing the day-to-day operations of the spa

Supervises the front desk/spa concierge staff, as well as coordinates activities and scheduling with therapist managers for staff who delivers spa services

Focuses on ensuring guest and employee satisfaction and achieving operational efficiencies

Orders and manages supplies, equipment, backbar inventories, and retail product inventories

Ensures all employees have the proper supplies, equipment and uniforms

Maintains cleanliness of the entire spa and related areas and equipment

Ensures and delivers exceptional customer service

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels

Handles guest problems and complaints

Empowers employees to provide excellent customer service

Strives to improve spa service performance

Supervises on-going training initiatives and conducting training when appropriate

Qualifications

Minimum of a 4-year college or university degree in Business, Hospitality Management, or related discipline (Desired)

Minimum 3 years of experience in luxury or resort spa management (Required)

Experience in sales and marketing (Required)

Knowledge of skin care products, massage and esthetician services (Required)

Well groomed, engaging, energetic, and has strong interpersonal skills

Strong attention to detail and organization

Skilled team leader

Must be able to multi-task and remain organized

Must be able to communicate effectively with the team to resolve customer complaints

Proficiency in financials and scheduling software applications and a willingness to learn new things

Reading, Writing, and Oral proficiency in English (Required)

Salary

Base Salary + Commissions